3/24 MOwens Lee replied back that 3/30 will work to schedule the PM visit.
3/6 MOwens Called to speak to Lee Fowler. No one answered. Was not able to leave a vm.
🔧Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 14N-308597 - Asset ID: 13348549
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 14N-308596 - Asset ID: 13348548
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 19N-407895 - Asset ID: 13348547
From: mowens@emsar.com
To: andersoncreekemschief@gmail.com
I will have my tech Rozier Cole go there on next Mon. 3/30 to complete the PMs. He should arrive between 11-12.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259 From: Anderson Creek EMS Chief <andersoncreekemschief@gmail.com>Sent: Tuesday, March 24, 2026 9:06 AMTo: Melissa O
📧
Email:Anderson Creek EMS Annual EMS PM
Completed Mar 11, 2026
From: mowens@emsar.com
To: andersoncreekemschief@gmail.com
Lee
It is time again this month to complete the annual stretcher PM. Does any day coming up this month work to schedule the visit?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +19104971157
Completed Mar 6, 2026
Called to speak to Lee Fowler. No one answered. Was not able to leave a vm.
📅
WO-01350846 - Preventive Maintenance - DD: 3/31/2026 - - Spring Lake - ANDERSON CREEK EMS
Mar 30, 2026 11:30am – 1:00pm
Work Order: WO-01350846
Account: ANDERSON CREEK EMS
Customer Case Number:
Location: ANDERSON CREEK EMS
Address: 6200 Overhills Rd., Spring Lake, NC 28390
Manufacturer:
Model #:
Serial #:
Contact Name: Lee Fowler
Contact Phone: 910-309-1500
Contact Email: andersoncreekemschief@gmail.com
Due Date:
Timeline
📞
Case Linked Feb 10, 12:00 AM
Case Number:00566822
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 10, 12:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 11, 1:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🚨29.0 business days
👷
Technician Assigned by Melissa OwensMar 24, 8:55 AM
Technician:Rozier Cole
🗓️
▶
2
Status: Scheduled Mar 24, 11:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-30T15:30:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Rozier ColeMar 30, 12:55 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 1h
⏱️
▶
2
7x Labor Added Mar 30, 11:55 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:11h 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 1, 12:22 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 12h, 0m
🚨87.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-258047
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Assigned
Duration: 28.7 business days (threshold: 4.0 business hours)
Exceeded by 28.2 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)