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WO-01350848 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Feb 10, 2026 → Mar 4, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 20, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 9 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 24, 2026
9 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 7 of 7 biz days used
Created: Feb 10, 2026 Completed: Mar 5, 2026
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 7
Feb 10 → Feb 10 L2 Screening ▶ Running 0 0 / 7
Feb 10 → Feb 24 Awaiting Parts ⏸ Paused 9 —
Feb 24 → Feb 25 Ready for Scheduling ▶ Running 1 1 / 7
Feb 25 → Feb 25 Assigned ▶ Running 0 1 / 7
Feb 25 → Mar 5 Scheduled ▶ Running 6 7 / 7
Dispatch 0.5d
Material Management 9.3d
Coordinators 7.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.5 days
Material Management
9.3 days
Over SLA
Coordinators
7.6 days
Over SLA
Billing
0.0 days
Created: Feb 10, 2026 Due: Mar 4, 2026 Completed: Mar 5, 2026 (on time)
📅
15.9 days Total Age
⏱️
9.3d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
14.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00566789
follow up to WO-01340893 * No quote needed, total less than $5k
Closed
follow up to WO-01340893 Inspection #: 32790 Asset ID: 13289032 Serial #: 181201000263 Model: Stryker Medical - 6252 Stair-Pro Notes: In The Bay Unit fails PM, due to needed repairs Broken backrest, worn rear wheels and broken chest restraint straps. Follow-up required. Noticeable physical damage on device Parts required: (1) - 6250-001-125 - Chest Restraint Straps (1) - 6250-001-126 - Chest Restraint Straps (1) - 6250-001-116 - Plastic Backrest (11) - 0025-172-000 - Rivet
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Shelby Robinson
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350848 (current) Invoiced
Repair • Curtis Allen
Created: Feb 10, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 9.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Awaiting Parts
9.3d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 RBerry- Updated due date based on parts. Sent teams message to ASC to assign WO to parts ship out.

🔧 Work Performed
Removed and replaced backrest, rivets, rear wheels Replaced chest restraint straps Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Broken plastic backrest Worn rear wheels Missing chest restraint straps
⚠️ Problem Description
follow up to WO-01340893 Inspection #: 32790 Asset ID: 13289032 Serial #: 181201000263 Model: Stryker Medical - 6252 Stair-Pro Notes: In The Bay Unit fails PM, due to needed repairs Broken backrest, worn rear wheels and broken chest restraint straps. Follow-up required. Noticeable physical damage on device Parts required: (1) - 6250-001-125 - Chest Restraint Straps (1) - 6250-001-126 - Chest Restraint Straps (1) - 6250-001-116 - Plastic Backrest (11) - 0025-172-000 - Rivet (2) - 6252-001-114 - Wheel https://www.ebiotrack.com/workorder.php?wo=71550
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Feb 9, 5:57 PM
Case Number: 00566789
Subject: follow up to WO-01340893 * No quote needed, total less than $5k
Status: Closed
📋
▶
2 Work Order Created Feb 10, 12:27 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 10, 4:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3h 51m
⚠️ 10.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 24, 3:32 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13d 23h
👷
▶
2 Technician Assigned Feb 25, 8:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 28m
📅
▶
2 Dispatch Scheduled Feb 25, 8:16 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 15m
🔩
6x Parts Added Feb 25, 1:43 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 11, 2
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 2, 4:21 PM
Scheduled For: 2026-03-04T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Mar 4, 7:44 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 11h, 0m
⚠️ 5.5 business days
📄
▶
2 Status: Ready to Bill Mar 11, 10:47 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 83.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256150

Bottlenecks

Awaiting Parts
Duration: 9.3 business days (threshold: 3.0 business days)
Exceeded by 6.3 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00566789
Closed
📦
Parts Order 00090073
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 4, 11:00 AM
Created
Feb 10, 12:27 PM
Invoice #
SM-256150

Work Details (9)

Name Type Status Qty Amount Date
WL-03119549 Parts Open 1 $36.00 Feb 25, 1:43 PM
WL-03119550 Parts Open 1 $36.00 Feb 25, 1:43 PM
WL-03119551 Parts Open 1 $147.60 Feb 25, 1:43 PM
WL-03119552 Parts Open 11 $22.33 Feb 25, 1:43 PM
WL-03119553 Parts Open 2 $145.80 Feb 25, 1:43 PM
WL-03119554 Expenses Open 1 $0.00 Feb 25, 1:43 PM
WL-03130678 Labor Open 1.5 $0.00 Mar 4, 7:44 PM
WL-03130679 Labor Open 1 $0.00 Mar 4, 7:44 PM
WL-03130680 Travel Open 21 $0.00 Mar 4, 7:44 PM

Details