FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay14.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay26.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.8d / 1.0d SLA
Scheduled
5.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/03/2026 SRobinson-david emailed back and confirmed that 03/05 will work best. Dispatching WO to Rodney for that date and sending a confirmed email back.
03/03/2026 SRobinson- Called David Feola, 267) 625-1649. Spoke with David and asked about getting Rodney onsite tomorrow, he said he will ask about the date and get back to me. Sending saftey notice to David.Feola@tuhs.temple.edu.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
none
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - TEMPLE UNIVERSITY SCHOOL OF MEDICINE - PHILADELPHIA, PA - WO-01350849
Completed Mar 3, 2026
To: David.Feola@tuhs.temple.edu
CC: central.scheduling@emsar.com; fmessak@emsar.com
BCC: shelby.robinson@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - TEMPLE UNIVERSITY SCHOOL OF MEDICINE - PHILADELPHIA, PA - WO-01350849
Body:
Hi David,
Thank you for taking my call today! It was a pleasure speaking with you!
As discussed on our phone cal
📋
Outbound to +12676251649
Completed Mar 3, 2026
03/03/2026 SRobinson- Called David Feola, 267) 625-1649. Spoke with David and asked about getting Rodney onsite tomorrow, he said he will ask about the date and get back to me. Sending saftey notice to David.Feola@tuhs.temple.edu.
📅
WO-01350849 - FCO - DD: 3/31/2026 - - Venue Go Ultrasound - PHILADELPHIA - TEMPLE HEALTH CHESTNUT HILL HOSPITAL
Mar 6, 2026 8:00am – 5:00pm
Work Order: WO-01350849
Account: GE Healthcare FMI
Customer Case Number: 1-555853664776
Location: TEMPLE HEALTH CHESTNUT HILL HOSPITAL
Address: 8835 GERMANTOWN AVE, PHILADELPHIA, PA 19118
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002484
Contact Name: David Feola
Contact P
JPG
VGD002484_ProductInfo
Mar 6, 2026
JPG
VGD002484_BATTERY
Mar 6, 2026
JPG
VGD002484_DiagnosticTestPass
Mar 6, 2026
Timeline
📞
Case Linked Feb 10, 12:11 PM
Case Number:00567042
Subject:URGENT GE WO Request 78101
Status:Closed
📋
Work Order Created Feb 10, 12:28 PM
Work Order:WO-01350849
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Rich FosburyFeb 10, 12:36 PM