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← WO Overview

WO-01350850 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Feb 10, 2026 → Apr 14, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 20, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 39 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸39d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Apr 7, 2026
39 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 9, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 15, 2026
4 business days (counted)
Running total: 6 of 7 biz days used
Created: Feb 10, 2026 Completed: Apr 15, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 7
Feb 10 → Feb 10 L2 Screening ▶ Running 0 0 / 7
Feb 10 → Apr 7 Awaiting Parts ⏸ Paused 39 —
Apr 7 → Apr 7 Ready for Scheduling ▶ Running 0 0 / 7
Apr 7 → Apr 9 Assigned ▶ Running 2 2 / 7
Apr 9 → Apr 15 Scheduled ▶ Running 4 6 / 7
Dispatch 0.4d
Material Management 39.4d
Coordinators 7.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.4 days
Material Management
39.4 days
Over SLA
Coordinators
7.1 days
Over SLA
Billing
0.0 days
Created: Feb 10, 2026 Due: Apr 15, 2026 Completed: Apr 15, 2026 (on time)
📅
45.0 days Total Age
⏱️
39.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
41.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00566796
follow up to WO-01340893 * No quote needed, total less than $5k
Closed
follow up to WO-01340893 Inspection #: 32790 Asset ID: 13319896 Serial #: 040439199 Model: Stryker Medical - 6252 Stair-Pro Notes: Unit fails PM, due to needed repairs Cracked backrest, worn track belts, worn rear wheels and broken restraint straps Parts Required (1) - 6250-001-116 - Plastic Backrest (11) - 0025-172-000 - Rivet (2) - 6252-001-085 - Track Belt (2) - 6252-001-114 - Wheel (1) - 6250-001-125 - Chest Restraint Strap (1) - 6250-001-126 - Chest Restraint StrapNoticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Follow-up required.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Shelby Robinson
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350850 (current) Invoiced
Repair • Curtis Allen
Created: Feb 10, 2026 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 39.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.4d / 1.0d SLA
Awaiting Parts
39.4d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/26 Rberry- Updated due date based on parts.


4/9 KSmith -- Scheduled for 4/14 with Dexter. 9-11am

4/8 KSmith -- Parts are scheduled to ship today

4/7/26 RBerry- Updated due date based on parts.

🔧 Work Performed
Removed and replaced plastic backrest and rivets, both track belts, both rear wheels, green and black chest restraint straps Functional tests were performed unit is operating correctly.
🔍 Technician Findings
In The Bay Broken plastic backrest Frayed and worn track belts Worn rear wheels Worn and damage restraint straps
⚠️ Problem Description
follow up to WO-01340893 Inspection #: 32790 Asset ID: 13319896 Serial #: 040439199 Model: Stryker Medical - 6252 Stair-Pro Notes: Unit fails PM, due to needed repairs Cracked backrest, worn track belts, worn rear wheels and broken restraint straps Parts Required (1) - 6250-001-116 - Plastic Backrest (11) - 0025-172-000 - Rivet (2) - 6252-001-085 - Track Belt (2) - 6252-001-114 - Wheel (1) - 6250-001-125 - Chest Restraint Strap (1) - 6250-001-126 - Chest Restraint StrapNoticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Follow-up required. https://www.ebiotrack.com/workorder.php?wo=71551
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Feb 9, 6:23 PM
Case Number: 00566796
Subject: follow up to WO-01340893 * No quote needed, total less than $5k
Status: Closed
📋
▶
2 Work Order Created Feb 10, 12:31 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 10, 3:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 56m
🚨 40.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Apr 7, 1:22 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 55d 20h
👷
▶
2 Technician Assigned Apr 7, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 48m
🔩
7x Parts Added Apr 8, 10:59 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 11, 2
🗓️
▶
2 Status: Scheduled Apr 9, 8:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-14T13:00:00.000+0000
⏳ 4.0 business days
⏱️
5x Labor Added Apr 14, 9:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 1, 17, 21
✔️
Status: Completed by Curtis Allen Apr 14, 9:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 13h, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Apr 16, 1:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 57.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-259379

Bottlenecks

Awaiting Parts
Duration: 39.4 business days (threshold: 3.0 business days)
Exceeded by 36.4 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00566796
Closed
📦
Parts Order 00090061
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Apr 14, 9:00 AM
Created
Feb 10, 12:31 PM
Invoice #
SM-259379

Work Details (12)

Name Type Status Qty Amount Date
WL-03177444 Parts Open 1 $147.60 Apr 8, 10:59 AM
WL-03177445 Parts Open 11 $22.33 Apr 8, 10:59 AM
WL-03177446 Parts Open 2 $1,674.00 Apr 8, 10:59 AM
WL-03177447 Parts Open 2 $145.80 Apr 8, 10:59 AM
WL-03177448 Parts Open 1 $36.00 Apr 8, 10:59 AM
WL-03177449 Parts Open 1 $36.00 Apr 8, 10:59 AM
WL-03177450 Expenses Open 1 $0.00 Apr 8, 10:59 AM
WL-03186315 Labor Open 0.75 $0.00 Apr 14, 9:41 PM
WL-03186316 Labor Open 2 $0.00 Apr 14, 9:41 PM
WL-03186317 Labor Open 1 $0.00 Apr 14, 9:41 PM
WL-03186318 Travel Open 17 $0.00 Apr 14, 9:41 PM
WL-03186319 Travel Open 21 $0.00 Apr 14, 9:41 PM

Details