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WO-01350853 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GE HEALTHCARE AMBASSADOR MEDICAL INC — 14470 BERGEN BLVD STE 400, NOBLESVILLE IN, 46060

Feb 10, 2026 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
3d
▶ Clock Running
Status: Created
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 4 of ? biz days used
5d
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 9 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 16 Created ▶ Running 3 3
Feb 16 → Feb 17 Scheduled ▶ Running 1 4
Feb 17 → Feb 17 Completed ▶ Running 0 4
Feb 17 → Feb 24 Incomplete ▶ Running 5 9
Feb 24 → Feb 26 Scheduled ▶ Running 2 11
Dispatch 3.8d
Coordinators 3.1d
Incomplete 5.1d (excluded)
Billing 5.6d
✓ SLA Met
Dispatch
3.8 days
Over SLA
Coordinators
3.1 days
Over SLA
Incomplete (excluded from total)
5.1 days
Billing
5.6 days
Over SLA
Created: Feb 10, 2026 Due: Feb 28, 2026 Completed: Feb 26, 2026 (2 days early)
📅
11.8 days Total Age
⏱️
5.1d in Incomplete Longest Stage
🔄
8 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567044
URGENT GE WO Request FMI 78101
Closed
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
TBD TBD
Owner
Erin Martin
Created
Feb 10, 2026
Work Orders from this Case (2)
WO-01350853 (current) Invoiced
FCO • Andre Samuda
Created: Feb 10, 2026 • Closed: Feb 26, 2026
WO-01350855 Invoiced
FCO • Israel Martell
Created: Feb 10, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 5.1 days stuck in "Incomplete"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Incomplete
5.1d
Closed
1.8d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RFosbury dispatch to Jackson R for walk Feb 17th.

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
Work performed verified.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Feb 10, 12:13 PM
Case Number: 00567044
Subject: URGENT GE WO Request FMI 78101
Status: Closed
📋
Work Order Created Feb 10, 12:36 PM
Work Order: WO-01350853
Type: FCO
Priority: PC
⏳ 4.0 business days
👷
▶
4 Technician Assigned Feb 16, 3:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T05:00:00.000+0000, 2026-02-16T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 6d 3h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-17T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 17, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 1d 2h, 0m
⚠️ 5.7 business days
👷
▶
3 Technician Assigned Feb 24, 5:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Incomplete
To: Scheduled
Duration in Previous: 6d 23h
⏳ 2.8 business days
⏱️
▶
2 3x Labor Added Feb 26, 12:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 19h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 27, 1:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 3, 1:16 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 0h, 0m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 20h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:23 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m
⏳ 3.0 business days
🧾
Invoice Created Mar 9, 11:31 AM
Invoice Number: SM-255641

Bottlenecks

Entered
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00567044
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Andre Samuda
Scheduled
Feb 24, 8:00 AM
Created
Feb 10, 12:36 PM
Invoice #
SM-255641

Work Details (5)

Name Type Status Qty Amount Date
WL-03109257 Labor Open 0.25 $100.00 Feb 17, 6:15 PM
WL-03121273 Labor Open 0.25 $0.00 Feb 26, 12:54 PM
WL-03121274 Labor Open 0.25 $0.00 Feb 26, 12:54 PM
WL-03121275 Travel Open 1 $0.00 Feb 26, 12:54 PM
WL-03123424 Labor Open 0.016666666666667 $38.00 Feb 27, 1:11 PM

Details