We received our NST machine back-Thank you—But now we can't see the heartbeat line—not sure if it's needs ink or what.
NST Corometrics 170 Series -Model 172 EMSAR ID 13367783
advised that they rcvd parts machine is not at this location device is at location on WO
🔧Work Performed
cleaned print head and performed alignment and print head calibration to ensure issue resolved - recieved their probes to ensure issue is not with accessories -
Visual Inspection - Passed
Unit Cleaned
Verified Printhead Position
Verified Tocotransducer Functionality
Verified Electrical Safety:
Primary Leakage:
🔍Technician Findings
could not duplicate the reported issue with not printing out the hear line -
⚠️Problem Description
WARRANTY FOLLOW UP
We received our NST machine back-Thank you—But now we can't see the heartbeat line—not sure if it's needs ink or what.
NST Corometrics 170 Series -Model 172
EMSAR ID# 13367783
https://www.ebiotrack.com/workorder.php?wo=71554
To: deborahc@thundermisthealth.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01350856
Body:
Dear Customer,
We have completed the service.
Location: Thundermist Health Center Woonsocket
Work Order #: WO-01350856
Problem Description :
WARRANTY FOLLOW UP
We received our NST machine back-Thank you—But now we can't see the heartbeat line—not sure if it's needs ink or what.
NST Corometrics
To: deborahc@thundermisthealth.org
CC: scott.berry@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Screenshot 2026-03-04 160749.jpg
Subject: Depot Repair - follow up - Response Required - WO-01350856
Body:
ATTN: Deb Cottie
Location: Thundermist Health Center Woonsocket
Address: 450 Clinton St. Woonsocket, RI 02895
Work Order #: WO-01350856
Created On: 2/10/2026 11:42 AM
Problem Description :
WARRANTY FOLLOW UP
We received our NST machine
To: deborahc@thundermisthealth.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090176_2-12-2026 8-28 AM.pdf, ShippingLabel_0001_1Z01E3E79092173613.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350856
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possibl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: deborahc@thundermisthealth.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350856Location: Blackstone Valley PediatricsAddress: 2 Meehan Ln, Cumberland, RI 02864 Cumberland, RI 02864Device: Problem Description: WARRANTY FOLLOW UP
We received our N
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01350856
Completed Feb 10, 2026
To: deborahc@thundermisthealth.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01350856
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your ship
Timeline
📞
Case Linked Feb 9, 11:28 AM
Case Number:00566577
Subject:HCP L2 Review
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Feb 10, 12:42 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 10, 1:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:44m
🔩
▶
2
2x Parts Added Feb 11, 12:49 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:23h 21m
📦
▶
2
Parts Requested Feb 11, 2:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:2h 9m
🔩
▶
2
2x Parts Added Feb 12, 9:53 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:18h 54m
⏳4.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 18, 1:25 PM
From:Reschedule
To:On Hold
Duration in Previous:6d 3h
🚨11.0 business days
🔧
Status: Tech On Site by Ryan SchwochowMar 4, 2:56 PM
From:On Hold
To:Tech On Site
Duration in Previous:14d 1h
🚨10.0 business days
⏱️
Labor Added Mar 17, 9:14 AM
Type:Labor
Status:Open
Qty:1
📦
▶
2
Parts Requested Mar 17, 9:27 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Tech On Site
To:Awaiting Parts
Duration in Previous:12d 17h
💵
▶
2
Expenses Added Mar 18, 8:18 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:22h 50m
⏳2.0 business days
✔️
Status: Completed by Ryan SchwochowMar 19, 3:26 PM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1d 7h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 23, 12:53 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 21h, 0m
🚨84.0 business days
🧾
Invoice Created Jul 21, 10:13 AM
Invoice Number:SM-257272
Bottlenecks
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)