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← WO Overview

WO-01350861 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CYPRESS SURGERY CENTER LLC — 9300 E 29TH ST N STE 100, WICHITA KS, 67226

Feb 10, 2026 → Mar 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (12 biz days early)
Active: 14 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
5d
▶ Clock Running
Status: Created
Feb 10 → Feb 18, 2026
5 business days (counted)
Running total: 5 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Feb 18 → Mar 2, 2026
8 business days (not counted)
9d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 14, 2026
9 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 14 → Mar 14, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 18 Created ▶ Running 5 5
Feb 18 → Mar 2 Ready for Release ⏸ Paused 8 —
Mar 2 → Mar 14 Scheduled ▶ Running 9 14
Mar 14 → Mar 14 Tech On Site ▶ Running 0 14
Dispatch 5.8d
Holding 8.3d (excluded)
Coordinators 9.5d
Billing 6.0d
✓ SLA Met
Dispatch
5.8 days
Over SLA
Holding (excluded from total)
8.3 days
Coordinators
9.5 days
Over SLA
Billing
6.0 days
Over SLA
Created: Feb 10, 2026 Due: Mar 31, 2026 Completed: Mar 14, 2026 (17 days early)
📅
22.8 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
18.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00567057
URGENT GE WO Request FMI 78101
Closed
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
TBD TBD
Owner
Erin Martin
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350861 (current) Invoiced
FCO • Bennet O Dartey
Created: Feb 10, 2026 • Closed: Mar 14, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 18.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.8d / 0.5d SLA
Ready for Release
8.3d
Scheduled
9.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 DMalloy - Emailed POC Aaron King advising that FSE Bennet will be in the area and on site on next week Thursday 3/12/2026 for the one device.  

aking@mesks.com 


02/25/2026: ARoosa - Sent email to Aaron King>aking@mesks.com to see if he is still POC for this location.


02/18/2026 MHamersley - called 316-634-0404, press 7, Materials Mgmt, call went to VM/LM


Venue Go Ultrasound VFC000333

🔧 Work Performed
Completed software only. Will return to replace battery once batteries are available
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Feb 10, 12:16 PM
Case Number: 00567057
Subject: URGENT GE WO Request FMI 78101
Status: Closed
📋
Work Order Created Feb 10, 12:54 PM
Work Order: WO-01350861
Type: FCO
Priority: PC
⚠️ 6.0 business days
✅
Status: Ready for Release by Mary Hamersley Feb 18, 4:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 8d 3h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Mar 2, 2:43 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 11d 22h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-12T00:00:00.000+0000, 2026-03-12T04:00:00.000+0000, 2026-03-12T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 3, 3:31 PM
Scheduled For: 2026-03-13T12:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Bennet Dartey Mar 13, 8:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 4h
⏱️
3x Labor Added Mar 13, 9:11 PM
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
Status: Completed by Bennet Dartey Mar 13, 9:19 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 9m
⏱️
▶
2 Labor Added Mar 14, 9:18 AM
Labor Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 12h 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 17, 12:03 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 1h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Entered
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00567057
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Mar 13, 8:00 AM
Created
Feb 10, 12:54 PM
Invoice #
SM-257339

Work Details (5)

Name Type Status Qty Amount Date
WL-03144373 Labor Open 0.5 $100.00 Mar 13, 9:11 PM
WL-03144374 Labor Open 0.5 $0.00 Mar 13, 9:11 PM
WL-03144375 Labor Open 1 $100.00 Mar 13, 9:11 PM
WL-03144575 Labor Open 11 $0.00 Mar 14, 9:18 AM
WL-03147199 Labor Open 0.016666666666667 $38.00 Mar 17, 12:03 PM

Details