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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350862 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Tuscaloosa — 3302 15th Street Suite 100, Tuscaloosa AL, 35401-2732

Feb 10, 2026 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (22 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: On Hold
Feb 10 → Mar 11, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Mar 11 On Hold ▶ Running 20 20
Mar 11 → Mar 11 Assigned ▶ Running 0 20
Dispatch 0.0d
Holding 20.8d (excluded)
Billing 13.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
20.8 days
Billing
13.9 days
Over SLA
Created: Feb 10, 2026 Due: Apr 10, 2026 Completed: Mar 11, 2026 (30 days early)
📅
20.8 days Total Age
⏱️
20.8d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
14.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567065
L2 review - HCP
Closed
Model: Abbott Laboratories - Afinion 2 Model Type: Analyzer, Blood Custom Field: Notes: Asset ID: 13122662 Site: Oak Street Health - Oak Street Health - Tuscaloosa Department: MAINDepreciation Start Date:Physical Location: LABDepreciation Term: yrsSerial #: AF20077563A1C - code 215 it keeps giving an information code
Priority
High
Origin
Phone
Reason
New Case
Contact
Chekila Toodle
Owner
Virtual Tech
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350862 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 10, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 20.8 days stuck in "On Hold"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
20.8d
Closed
2.4d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-10 Sent Afinion 2 troubleshooting email.
🔍 Technician Findings
Closing WO.
⚠️ Problem Description
Model: Abbott Laboratories - Afinion 2 Model Type: Analyzer, Blood Custom Field: Notes: Asset ID: 13122662 Site: Oak Street Health - Oak Street Health - Tuscaloosa Department: MAINDepreciation Start Date:Physical Location: LABDepreciation Term: yrsSerial #: AF20077563A1C - code 215 it keeps giving an information code https://www.ebiotrack.com/workorder.php?wo=71555

Timeline

📞
Case Linked Feb 10, 12:34 PM
Case Number: 00567065
Subject: L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Feb 10, 12:57 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 21.0 business days
⏱️
▶
3 Labor Added Mar 11, 4:30 PM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 29d 2h, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 1:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 3h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

📞
Case 00567065
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 10, 12:57 PM
Invoice #
SM-258111

Work Details (1)

Name Type Status Qty Amount Date
WL-03139795 Labor Open 0.51666666666667 $91.93 Mar 11, 4:30 PM

Details