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← WO Overview

WO-01350863 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Lexington 00616 — 600 Old Frankfort Circle, Lexington KY, 40510

Feb 10, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (28 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 8, 2026
39 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 9, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Feb 10, 2026 Completed: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 11 Ready for Scheduling ▶ Running 1 1
Feb 11 → Feb 11 Assigned ▶ Running 0 1
Feb 11 → Apr 8 Scheduled ▶ Running 39 40
Apr 8 → Apr 9 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Coordinators 41.6d
Field Work 1.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Apr 9, 2026 (21 days early)
📅
41.2 days Total Age
⏱️
39.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
38.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566834
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pcs https://www.ebiotrack.com/inspection.php?iid=32983
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kristin Fryman
Owner
Jessica Sells
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350863 (current) Invoiced
Inspection • Vincent Nyathi
Created: Feb 10, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 39.6 days stuck in "Scheduled"
⏱️
Total Delay 38.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
39.6d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/2026 CRamen Logged email confirming Wednesday 4/8/2026 with an arrival window between 9-11am.


2/11/2026 CRamen Logged email requesting Wednesday 4/8/2026 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 23 equipments.
🔍 Technician Findings
Completed Annual Safety and Function testing on 23 equipments.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pcs https://www.ebiotrack.com/inspection.php?iid=32983

Timeline

📞
Case Linked Feb 10, 6:00 AM
Case Number: 00566834
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 12:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 11, 11:58 AM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 59m
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
🗓️
▶
2 Status: Scheduled Feb 11, 2:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-08T14:00:00.000+0000
🚨 37.0 business days
📅
Dispatch Scheduled by Charles Ramen Apr 3, 10:32 AM
Scheduled For: 2026-04-08T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 3, 10:38 AM
Scheduled For: 2026-04-08T14:00:00.000+0000, 2026-04-08T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Apr 8, 2:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 23h
⏱️
▶
2 5x Labor Added Apr 8, 11:42 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 52m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 9, 11:38 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11h 55m, 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 13, 12:04 AM
Invoice Number: SM-258789

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 39.6 business days (threshold: 2.0 business days)
Exceeded by 37.6 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00566834
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Apr 8, 11:00 AM
Created
Feb 10, 12:58 PM
Invoice #
SM-258789

Work Details (5)

Name Type Status Qty Amount Date
WL-03178921 Labor Open 3.75 $0.00 Apr 8, 11:42 PM
WL-03178922 Labor Open 2 $1,370.00 Apr 8, 11:42 PM
WL-03178923 Labor Open 3.25 $0.00 Apr 8, 11:42 PM
WL-03178924 Travel Open 198 - Apr 8, 11:42 PM
WL-03178925 Travel Open 198 - Apr 8, 11:42 PM

Details