Use this password to access the kiosk: TTRMJX3Y
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Parts Pending1 parts order(s) awaiting fulfillment
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Accepted
0.0d
Scheduled
9.4d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/17/2026 JFoley - per wm tech - In relooking over the tools list, and my inventory - I do not have an Integrated keyboard and mouse/trackpad. I have ordered one and it should be here by end of business tomorrow.
2/12/26 AJinerson - Tech sup confirmed send to WM.
2/11/26 AJinerson - No EMSAR tech in area, checking with tech sup on how to proceed. Site is a 7+ hour round trip for ATL techs, and both are already full by SLA.
🔧Work Performed
installed new pc and worked with support
🔍Technician Findings
no power on pc
⚠️Problem Description
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be sent Key to Kiosk
Use this password to access the kiosk: TTRMJX3Y
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 26, 2026
Tech called to check in.
📞
Call
Completed Feb 20, 2026
I spoke with the technician, and she advised that she did not receive the kiosk keys or thumb drive. I asked if she would be available to complete the job on Monday, 2/23, if the location has the keys. She confirmed that she is available. If the keys need to be sent to her, she will be available on Wednesday instead. I will contact the location on Monday morning to verify whether they have the keys.
Feb 12, 2026 9:43am
@Jessica Foley Good morning, Jessica. This WO was just sent to WM. Thank you!
Feb 23, 2026 3:59pm
@Emmanuel Morales @Phillip Castillo new parts order needed, assigning new WM tech. TY!