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WO-01350869 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health - St. Martin High School — 11300 Yellow Jacket Blvd, Ocean Springs MS, 39564

Feb 10, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (39 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Mar 6, 2026
17 business days (counted)
Running total: 17 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Mar 6 → Apr 21, 2026
32 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 24, 2026
3 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Feb 10, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Mar 6 Ready for Scheduling ▶ Running 17 17
Mar 6 → Apr 21 Assigned ▶ Running 32 49
Apr 21 → Apr 24 Scheduled ▶ Running 3 52
Apr 24 → Apr 24 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Coordinators 54.2d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.2 days
Over SLA
Field Work
0.7 days
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Apr 24, 2026 (6 days early)
📅
52.7 days Total Age
⏱️
32.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
50.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566828
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 17 https://www.ebiotrack.com/inspection.php?iid=32977
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350869 (current) Invoiced
Inspection • Jason Cunningham
Created: Feb 10, 2026 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 32.5 days stuck in "Assigned"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.7d / 1.0d SLA
Assigned
32.5d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/21/26 AJinerson - Called Jessica again to follow up and schedule at: 228-392-4153. 

Spoke with Jessica Robinson and confirmed scheduling tech visit for this Friday, 4/24 with arrival between 11:30am-12:30pm. 

POC onsite: Becky Mercier 

Arrival instructions: Clinic located on left side of school. There will be a sign in front of building with a phone number. Can call the number on the sign and they will let tech on-site. 


4/2/26 AJinerson - Called site to follow up and schedule service. Staff said Jessica is not in yet, but took message for her to call us back. 


3/13/26 AJinerson - Called Jessica at 228-392-4153. Staff onsite answered but said Jessica was unavailable, they took my name/number for Jessica to call us back. 


3/13/26 AJinerson - Called site at (228) 386-1143 and spoke with staff, this is the correct number for the site, but Jessica is the appropriate POC to schedule this service and she is not at this location today. Jessica can be reached at: 228-392-4153. 


3/6/26 AJinerson - Called updated POC - Jessica Robinson at 228-386-1143 ext. 2289. No answer, left VM regarding needing to schedule service. 


3/6/26 AJinerson - According to previous emails and conversations with Account POC - Rodney Gresham, the POC on this WO (Mary Ronsonet) is not a POC to be contacted to schedule ANY inspections/repair services. Rodney provided an updated list of contacts for each of their locations, and according to that list, the correct POC is below:

Updated POC:

Jessica Robinson Ext 1520

228-386-1143 ext. 2289 

🔧 Work Performed
4/24 Jason - Inspection Complete - Performed inspection on 18 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 17 https://www.ebiotrack.com/inspection.php?iid=32977

Timeline

📞
Case Linked Feb 10, 6:00 AM
Case Number: 00566828
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 10, 1:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 18.0 business days
👷
2 Technician Assigned Mar 6, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24d 1h
🚨 33.0 business days
🗓️
2 Status: Scheduled Apr 21, 9:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-04-24T15:30:00.000+0000, 2026-04-24T13:00:00.000+0000, 2026-04-24T17:30:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Apr 24, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
⏱️
3 3x Labor Added Apr 24, 6:12 PM
3x Labor Added → 2x Travel Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 148
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 46m, 0m
1.7 business days
📄
2 Status: Ready to Bill Apr 27, 1:12 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260219

Bottlenecks

Ready for Scheduling
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days
Assigned
Duration: 32.5 business days (threshold: 4.0 business hours)
Exceeded by 32.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00566828
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Apr 24, 11:30 AM
Created
Feb 10, 1:35 PM
Invoice #
SM-260219

Work Details (5)

Name Type Status Qty Amount Date
WL-03200303 Labor Open 3.5 $0.00 Apr 24, 6:12 PM
WL-03200304 Labor Open 1.75 $1,195.00 Apr 24, 6:12 PM
WL-03200305 Labor Open 3.5 $0.00 Apr 24, 6:12 PM
WL-03200310 Travel Open 148 - Apr 24, 6:14 PM
WL-03200311 Travel Open 148 - Apr 24, 6:14 PM

Details