Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350870 ↗ ServiceMax

FOUNDCARE HEALTH CENTER • Inspection • PSM

📍 FoundCare Palm Springs PO 010017 — 2330 SOUTH CONGRESS AVE, WEST PALM BEACH FL, 33406

Feb 10, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 33 biz days
🕐 Clock stopped: Canceled (Mar 30, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Mar 30, 2026
33 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Feb 10, 2026 Canceled: Mar 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Mar 30 Ready for Scheduling ▶ Running 33 33
Mar 30 → Mar 30 Entered ▶ Running 0 33
Dispatch 0.0d
Coordinators 33.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.7 days
Over SLA
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Mar 30, 2026 (31 days early)
📅
33.7 days Total Age
⏱️
33.7d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
32.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566843
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 149 pcs https://www.ebiotrack.com/inspection.php?iid=32993
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kathy Stewart
Owner
Jessica Sells
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350870 (current) Canceled
Inspection
Created: Feb 10, 2026
Behind Schedule - Needs Attention
Canceled • 185 days old
🚨
Primary Delay 33.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 32.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
33.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/2026jsells

called customer back, he would like to cancel the inspection, he is the procurement manager Brulan Jean-Michael, 786-702-1856

⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 149 pcs https://www.ebiotrack.com/inspection.php?iid=32993

Timeline

📞
Case Linked Feb 10, 6:01 AM
Case Number: 00566843
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 1:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 34.0 business days
🆕
Status: Entered by Jessica Sells Mar 30, 3:13 PM
From: Ready for Scheduling, Entered
To: Entered, Canceled
Duration in Previous: 48d 0h, 0m

Bottlenecks

Ready for Scheduling
Duration: 33.7 business days (threshold: 1.0 business days)
Exceeded by 32.7 business days

🔗 Related Artifacts

📞
Case 00566843
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 1:41 PM
Invoice #
N/A

Details