Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350871 ↗ ServiceMax

YesCare • Inspection • PSM

📍 FRANK LEE YOUTH CENTER — 5305 Ingram Road, Deatsville AL, 36022

Feb 10, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (38 biz days late)
Active: 51 biz days
🕐 Clock stopped: Tech Off Site (Apr 23, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Apr 14, 2026
44 business days (counted)
Running total: 44 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Apr 14 → Apr 23, 2026
7 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Feb 10, 2026 Tech Off Site: Apr 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Apr 14 Ready for Scheduling ▶ Running 44 44
Apr 14 → Apr 23 Assigned ▶ Running 7 51
Apr 23 → Apr 23 Scheduled ▶ Running 0 51
Apr 23 → Apr 23 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Coordinators 52.8d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.8 days
Over SLA
Field Work
1.4 days
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Apr 24, 2026 (6 days early)
📅
52.0 days Total Age
⏱️
44.7d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
51.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566838
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 13 https://www.ebiotrack.com/inspection.php?iid=32987
Priority
Standard
Origin
Email
Reason
New Case
Contact
Darryl Ellis
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350871 (current) Invoiced
Inspection • Henry Holmes
Created: Feb 10, 2026 • Closed: Apr 23, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 44.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 51.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
44.7d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


04/23/2026 LHill-rec'd call from Cheryl Peterson. She will have someone there at 10:30 this morning. I advised we would send over our tech to get this completed.


04/23/2026 LHill-Called 334-324-5823 spoke with Cheryl. She advised she is the POC at this location. She is going to check to see how soon she can get someone out to the facility because not someone is always there.


04/22/2026 LHill-Called 334-324-5823 Cheryl Peterson. Left message trying to schedule visit for tomorrow.


04/22/2026 LHill-sent email to Cheryl-Are you the point of contact for this location? We can have a tech onsite tomorrow, 04/23 before he leaves this area. Please let me know if we are able to get this scheduled.


04/21/2026 LHill-sent email to Cheryl-Are you the point of contact for this location?

We have a technician in your area this week and are hoping to get a visit scheduled as soon as possible. Please let me know if we are able to get this scheduled.


04/20/2026 LHill-sent email to Cheryl-Are you the point of contact for this location?

We have a technician in your area this week and are hoping to get a visit scheduled as soon as possible. Please let me know if we are able to get this scheduled.


04/17/2026 LHill-sent email to Cheryl Peterson-Darryl advised that you are the POC for this location. Please see the email below. I'm trying to schedule a technician to come onsite.


04/17/2026 LHill-Called 334.567.2221 Ext. 400.. When I asked for ext 400 they immediately hang up on me. I have tried 3 times.


04/17/2026 LHill-rec'd email from Darryl-The POC for Staton and Frank Lee is Cheryl Peterson. She can be reached at 334.567.2221 Ext. 400.See attached email.


4/16/2026 LHill-sent email to Darryl-Are you the POC for this location below?


4/15/2026 LHill-Sent email to Darryl Ellis at darryl.ellis@yescarecorp.com trying to schedule tech visit.

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 13 https://www.ebiotrack.com/inspection.php?iid=32987

Timeline

📞
Case Linked Feb 10, 6:01 AM
Case Number: 00566838
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 1:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 45.0 business days
👷
▶
2 Technician Assigned Apr 14, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 62d 21h
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Apr 23, 10:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-23T15:30:00.000+0000
🔧
Status: Tech On Site by Henry Holmes Apr 23, 11:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 25m
🚗
Status: Tech Off Site by Henry Holmes Apr 23, 12:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 47m
⏱️
▶
2 5x Labor Added Apr 23, 11:03 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10h 41m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 24, 3:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 16h 11m, 0m
⏳ 1.0 business days
🧾
Invoice Created Apr 26, 9:51 PM
Invoice Number: SM-260142

Bottlenecks

Ready for Scheduling
Duration: 44.7 business days (threshold: 1.0 business days)
Exceeded by 43.7 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days

🔗 Related Artifacts

📞
Case 00566838
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Apr 23, 11:30 AM
Created
Feb 10, 1:42 PM
Invoice #
SM-260142

Work Details (5)

Name Type Status Qty Amount Date
WL-03199102 Labor Open 0.75 $0.00 Apr 23, 11:03 PM
WL-03199103 Labor Open 1.25 $1,370.00 Apr 23, 11:03 PM
WL-03199104 Labor Open 5 $0.00 Apr 23, 11:03 PM
WL-03199105 Travel Open 30 - Apr 23, 11:03 PM
WL-03199106 Travel Open 177 - Apr 23, 11:03 PM

Details