Q-00032438
Parts only if they can replace/install themselves. Will need a tech if there is any welding that needs to be done (or if it requires a tech to replace it.)
Foot pedal on left on embalming table broke off at the weld. Ferno told me that I can get a whole new kit from you.
SN: 23813700A
make: Ferno
101-H
EMSAR Tech support confirmed unit needs Enhancement Kit 1ea 0800525 and 3 1/2 hours this involves a tech to complete the service.
Emailed invoice through Outlook (fixed mileage manually on PDF)
3/6 KWeiss, Quote rejected. Customer requested hardware be sent to him. We can not sell hardware and customer rejected tech installing hardware. Unable to close w/o due to open part order for pedal upgrade kit. Chatter sent to tech requesting tech to receive parts, complete, and close w/o.
3/4 KWeiss, Created case and sent to sales for quoting.
2/25 KSmith -- Scheduled for 3/3 with Morgan. 9-11am
2/25 KSmith -- Sent email to schedule for 3/3
2/24/26 RBerry- Updated due date based on parts.
2/24 KSmith -- Parts are shipping today
🔧Work Performed
Confirmed pedal broken off. Replaced pedal kit with linkage. Kit did not come with rubber pedal covers. Replaced covers with old covers which fit but were slightly worn.
Unit passes functional testing and has been returned to service.
🔍Technician Findings
Confirmed pedal broken off. Replaced pedal kit with linkage. Kit did not come with rubber pedal covers. Replaced covers with old covers which fit but were slightly worn.
Unit passes functional testing and has been returned to service.
⚠️Problem Description
Q-00032438
Parts only if they can replace/install themselves. Will need a tech if there is any welding that needs to be done (or if it requires a tech to replace it.)
Foot pedal on left on embalming table broke off at the weld. Ferno told me that I can get a whole new kit from you.
SN: 23813700A
make: Ferno
101-H
EMSAR Tech support confirmed unit needs Enhancement Kit 1ea 0800525 and 3 1/2 hours this involves a tech to complete the service.
📄Description
Ferno Model 101-H Embalming Table
📧
Email:Re: Morgan Funeral Home -- EMS Repair -- WO-01350873
Completed Feb 25, 2026
From: morriscountyfuneral@gmail.com
To: ksmith@emsar.com
Tuesday, March 3rd works for us, thank you.
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email: Morgan Funeral Home -- EMS Repair -- WO-01350873
Completed Feb 25, 2026
To: morriscountyfuneral@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Morgan Funeral Home -- EMS Repair -- WO-01350873
Body:
Good Morning Melissa,
We received the request for service on your Ferno 101-H unit.
The parts have shipped for the repair and are scheduled to arrive on Friday.
Would Tuesday, March 3rd work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
K
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: morriscountyfuneral@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350873Location: Morgan Funeral HomeAddress: 31 Main St Netcong, NJ 07857Device: Model 101-H 23813700AProblem Description: Q-00032438
Parts only if they can replace/install thems
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: morriscountyfuneral@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350873Location: Morgan Funeral HomeAddress: 31 Main St Netcong, NJ 07857Device: Model 101-H 23813700AProblem Description: Q-00032438
Parts only if they can replace/install thems
Mar 6, 2026 7:51pm
@David Trost Hi David, Can you please show the pedal upgrade kit received on this w/o. The follow up quote was rejected due to hardware not being able to be sold to the end user. He was quoted for 0.5 hrs. labor for you to return to install the hardware. I tried to close the w/o but not able to due to the open part order. Can you please send in the ticket, complete, and close this w/o. Thanks David. @Shawn Rogers
Mar 6, 2026 7:55pm
@Keith Weiss not sure how to show it. its the full pedal kit... jacks had to be removed and everyhting,,
took me like 3.25 hrs.. even work request says 3.5 hrs...
📅
WO-01350873 - Repair - Model 101-H - Netcong - Morgan Funeral Home
Mar 3, 2026 9:00am – 10:00am
Work Order: WO-01350873
Account: Morgan Funeral Home
Customer Case Number:
Location: Morgan Funeral Home
Address: 31 Main St, Netcong, NJ 07857
Manufacturer: Ferno
Model #: Model 101-H
Serial #: 23813700A
Contact Name: Melissa Kanapaux
Contact Phone: (973) 347-0165
Contact Email: morriscountyfunera
Timeline
📞
Case Linked Feb 3, 12:59 PM
Case Number:00564829
Subject:not in EBT 2/9
Status:Closed
⚠️6.0 business days
📋
▶
4
Work Order Created Feb 10, 1:46 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
Parts Requested
Order:00090046
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
⚠️9.0 business days
📅
Status: Ready for Scheduling by Melissa BarrettFeb 23, 3:29 PM