Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350876 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva - Lowry Park - 06680 — 8324-8326 N Florida Ave., Tampa FL, 33604

Feb 10, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (36 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Apr 13, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 43 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Apr 13 → Apr 20, 2026
5 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 49 of ? biz days used
Created: Feb 10, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Apr 13 Ready for Scheduling ▶ Running 43 43
Apr 13 → Apr 13 Entered ▶ Running 0 43
Apr 13 → Apr 20 Ready for Scheduling ▶ Running 5 48
Apr 20 → Apr 20 Assigned ▶ Running 0 48
Apr 20 → Apr 21 Scheduled ▶ Running 1 49
Dispatch 0.4d
Coordinators 50.7d
✗ SLA Missed
Dispatch
0.4 days
Coordinators
50.7 days
Over SLA
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Apr 21, 2026 (9 days early)
📅
49.6 days Total Age
⏱️
43.6d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566829
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 45 https://www.ebiotrack.com/inspection.php?iid=32978
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ali Askarisedeh
Owner
Erin Martin
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350876 (current) Invoiced
Inspection • Yves Dessin
Created: Feb 10, 2026 • Closed: Apr 21, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 43.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
49.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/20/26 AJinerson - Received call back from Ali confirming tech visit for tomorrow, 4/21 with arrival between 1130am-1230pm. 


POC onsite: Ali Askarisedeh 

Arrival instructions: Come through front door and ask for Ali. 

He will be in meeting from 11am-1130am. 

They will be patient free from 12pm-1pm.

Address: confirmed, but building number is the 8326. 


4/20/26 AJinerson - Sent email to POC Ali offeirng tech visit on-site tomorrow, 4/21 with eta between 1130am-130pm.


4/20/26 AJinerson - Called POC to follow up and schedule tech visit. No answer, left 2nd VM regarding scheduling service. 


04/15/2026 LHill-sent email to Ali at aaskarisedeh@convivasolutions.com trying to confirm contact.


04/15/2026 LHill-LM at 813-431-1556 for Ali Askarisedeh trying to confirm contact.


4/13/26 AJinerson - Due date incorrect, showing for March 2026, returning to Dispatch for correction per conversation with RBerry.

🔧 Work Performed
Inspected and calibration verified 52 devices 51 passed 1 failed
🔍 Technician Findings
Arrived at site
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 45 https://www.ebiotrack.com/inspection.php?iid=32978

Timeline

📞
Case Linked Feb 10, 6:00 AM
Case Number: 00566829
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 1:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 44.0 business days
🆕
Status: Entered by Abby Jinerson Apr 13, 12:08 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 61d 21h
📅
Status: Ready for Scheduling by Sherry Reich Apr 13, 3:21 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 12m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Apr 20, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 0h
🗓️
▶
2 Status: Scheduled Apr 20, 4:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-21T15:30:00.000+0000
⏳ 1.9 business days
⏱️
3x Labor Added Apr 21, 5:05 PM
Type: Labor, Travel
Status: Open
Qty: 4, 1.5, 75
✔️
Status: Completed by Yves Dessin Apr 21, 5:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
📄
Status: Ready to Bill by Diane Patton Apr 22, 11:31 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 16m, 0m
🚨 57.0 business days
🧾
Invoice Created Jul 14, 9:56 AM
Invoice Number: SM-259827

Bottlenecks

Ready for Scheduling
Duration: 43.6 business days (threshold: 1.0 business days)
Exceeded by 42.6 business days
Ready for Scheduling
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00566829
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Apr 21, 11:30 AM
Created
Feb 10, 1:48 PM
Invoice #
SM-259827

Work Details (3)

Name Type Status Qty Amount Date
WL-03194779 Labor Open 4 $1,292.00 Apr 21, 5:05 PM
WL-03194780 Labor Open 1.5 $0.00 Apr 21, 5:05 PM
WL-03194782 Travel Open 75 - Apr 21, 5:06 PM

Details