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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350877 ↗ ServiceMax

YesCare • Inspection • PSM

📍 CFGHealth - The Detention Center — 8201 State Road, Philadelphia PA, 19136

Feb 10, 2026 → May 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (52 biz days late)
Active: 65 biz days
🕐 Clock stopped: Canceled (May 13, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Mar 20, 2026
27 business days (counted)
Running total: 27 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Mar 20 → May 5, 2026
32 business days (counted)
Running total: 59 of ? biz days used
6d
▶ Clock Running
Status: On Hold
May 5 → May 13, 2026
6 business days (counted)
Running total: 65 of ? biz days used
Created: Feb 10, 2026 Canceled: May 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Mar 20 Ready for Scheduling ▶ Running 27 27
Mar 20 → May 5 Assigned ▶ Running 32 59
May 5 → May 13 On Hold ▶ Running 6 65
Dispatch 0.0d
Holding 6.7d (excluded)
Coordinators 60.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
6.7 days
Coordinators
60.6 days
Over SLA
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: May 13, 2026 (12 days late)
📅
65.6 days Total Age
⏱️
33.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
59.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566841
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 113 https://www.ebiotrack.com/inspection.php?iid=32991
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jahnise Clement
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350877 (current) Canceled
Inspection • Philip Krogstad
Created: Feb 10, 2026
Behind Schedule - Needs Attention
Canceled • 185 days old
🚨
Primary Delay 33.0 days stuck in "Assigned"
⏱️
Total Delay 59.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
27.6d / 1.0d SLA
Assigned
33.0d / 0.5d SLA
On Hold
6.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/13/2026 DNakoff - Per YesCare leadership, do not perform inspection, PA sites are moving to another vendor in June 2026

4/28 MOwens Sent a follow up email to Renee Donovan looking for another POC since the email sent to Jahnise bounced.

4/3 MOwens Sent an email to Jahnise about scheduling.

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 113 https://www.ebiotrack.com/inspection.php?iid=32991

Timeline

📞
Case Linked Feb 10, 6:01 AM
Case Number: 00566841
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 28.0 business days
👷
▶
2 Technician Assigned Mar 20, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37d 18h
🚨 33.0 business days
⏸️
Status: On Hold by Mark Joseph May 5, 2:23 PM
From: Assigned
To: On Hold
Duration in Previous: 46d 5h
⚠️ 7.0 business days
🚫
Status: Canceled by Dylan Nakoff May 13, 9:52 AM
From: On Hold
To: Canceled
Duration in Previous: 7d 19h

Bottlenecks

Ready for Scheduling
Duration: 27.6 business days (threshold: 1.0 business days)
Exceeded by 26.6 business days
Assigned
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days

🔗 Related Artifacts

📞
Case 00566841
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Philip Krogstad
Scheduled
N/A
Created
Feb 10, 1:50 PM
Invoice #
N/A

Details