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WO-01350881 ↗ ServiceMax

FOUNDCARE HEALTH CENTER • Inspection • PSM

📍 Foundcare - Okeechobee Health Center — 5867 Okeechobee Blvd Suite 100, West Palm Beach FL, 33417

Feb 10, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 129 biz days
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Apr 10, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 10 → Apr 24, 2026
10 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 52 of ? biz days used
77d
▶ Clock Running
Status: On Hold
Apr 24 → Aug 14, 2026
77 business days (counted)
Running total: 129 of ? biz days used
Created: Feb 10, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Apr 10 Ready for Scheduling ▶ Running 42 42
Apr 10 → Apr 24 Assigned ▶ Running 10 52
Apr 24 → Apr 24 Entered ▶ Running 0 52
Apr 24 → Aug 14 On Hold ▶ Running 77 129
Dispatch 0.0d
Coordinators 53.2d
⚠ Overdue
Dispatch
0.0 days
Coordinators
53.2 days
Over SLA
Created: Feb 10, 2026 Due: Apr 30, 2026 (106 days overdue)
📅
129.6 days Total Age
⏱️
42.6d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
51.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566845
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 114 https://www.ebiotrack.com/inspection.php?iid=32995
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kathy Stewart
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350881 (current) On Hold
Inspection
Created: Feb 10, 2026
Behind Schedule - Needs Attention
On Hold • 185 days old
🚨
Primary Delay 42.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 51.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.6d / 1.0d SLA
Assigned
10.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/24/26 AJinerson - Clearing tech name and escalating to ASM due to customer nonresponsive.


4/24/26 AJinerson - Tried calling secondary contact listed w/ different ext. number: 305 for Valerie Aubourg. Ext. did not work and no option to leave VM. 


4/23/26 AJinerson - Email logged on WO-01350880. Sent email to Kathy regarding scheduling the below annual inspection services.

WO-01350880 - FOUNDCARE PEDS NORTH

WO-01362736 - FoundCare Palm Springs 

WO-01350881 - Foundcare - Okeechobee Health Center

WO-01351138 - Foundcare North Palm Beach


4/23/26 AJinerson - Call logged on WO-01350880. Called POC Kathy to follow up and schedule below 4 inspection sites. Tried Kathy's ext. Didn't work and was on hold for 7 mins with no answer then call disconnected itself after 7 mins 28 seconds of holding. 

WO-01350880 - FOUNDCARE PEDS NORTH

WO-01362736 - FoundCare Palm Springs 

WO-01350881 - Foundcare - Okeechobee Health Center

WO-01351138 - Foundcare North Palm Beach


4/14/26 AJinerson - Call logged on WO-01350880. Called POC Kathy to follow up and schedule below 4 inspection sites. Kept trying Kathy's extension, but it kept taking me back through the prompt loop. Chose prompt 0 to speak w/ operator. Operator tried to reach her but no answer, was transferred to her VM and left VM regarding scheduling services 

WO-01350880 - FOUNDCARE PEDS NORTH

WO-01362736 - FoundCare Palm Springs 

WO-01350881 - Foundcare - Okeechobee Health Center

WO-01351138 - Foundcare North Palm Beach


04/10/2026 LHill-Called 5614729160 ext 450 was unable to leave a message. **I noticed she is the same contact on wO-01350880.

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 114 https://www.ebiotrack.com/inspection.php?iid=32995

Timeline

📞
Case Linked Feb 10, 6:02 AM
Case Number: 00566845
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 2:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 43.0 business days
👷
▶
2 Technician Assigned Apr 10, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 59d 0h
🚨 11.0 business days
🆕
Status: Entered by Abby Jinerson Apr 24, 11:36 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 13d 20h, 0m

Bottlenecks

Ready for Scheduling
Duration: 42.6 business days (threshold: 1.0 business days)
Exceeded by 41.6 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days

🔗 Related Artifacts

📞
Case 00566845
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 2:02 PM
Invoice #
N/A

Details