Use this password to access the kiosk: 6*X62*L6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/16/26 AJinerson - Received notice that tech is out ill today, and we will need to reschedule resulting in missing SLA.
🔧Work Performed
Hard reboot of PC
Kiosk boots up as expected
Restarted PC
Checked power on in bios
Function test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Contacted L2 to close the work order
🔍Technician Findings
Kiosk off line
⚠️Problem Description
Per John, advised that the top screen is dark, TS is blue with no sync. They rebooted, no change. LEDs are working.
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Tech will be sent Key to Kiosk
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk: 6*X62*L6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station with 3G installed
📋
Outbound to +17703458380
Completed Feb 10, 2026
John advised that the top screen is dark, TS is blue with no sync. They rebooted, no change. LEDs are working.
📅
WO-01350882 - Repair - ZT2776-3G - Canton - Publix 694
Feb 19, 2026 11:00am – 12:00pm
Work Order: WO-01350882
Account: HIGI LLC
Customer Case Number: SD-334683
Location: Publix 694
Address: 3760 Sixes Road 100, Canton, GA 30114
Manufacturer:
Model #: ZT2776-3G
Serial #: CSA-2013040010
Contact Name:
Contact Phone:
Contact Email:
Due Date: 2/16/2026
Scheduled Date/Time: 2026-02-19