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WO-01350887 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Feb 10, 2026 → Mar 4, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 20, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 9 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 24, 2026
9 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 7 of 7 biz days used
Created: Feb 10, 2026 Completed: Mar 5, 2026
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 7
Feb 10 → Feb 10 L2 Screening ▶ Running 0 0 / 7
Feb 10 → Feb 24 Awaiting Parts ⏸ Paused 9 —
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 7
Feb 24 → Feb 25 Assigned ▶ Running 1 1 / 7
Feb 25 → Mar 3 Scheduled ▶ Running 4 5 / 7
Mar 3 → Mar 3 Reschedule ▶ Running 0 5 / 7
Mar 3 → Mar 5 Scheduled ▶ Running 2 7 / 7
Dispatch 0.5d
Material Management 9.1d
Coordinators 8.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.5 days
Material Management
9.1 days
Over SLA
Coordinators
8.6 days
Over SLA
Billing
0.0 days
Created: Feb 10, 2026 Due: Mar 3, 2026 Completed: Mar 5, 2026 (1 days late)
📅
15.7 days Total Age
⏱️
9.1d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
14.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00566793
follow up to WO-01340893 * No quote needed, cost is under $5K
Closed
follow up to WO-01340893 Inspection #: 32790 Asset ID: 13289050 Serial #: 1902010000147 Model: Stryker Medical - 6252 Stair-Pro Notes: Unit fails PM, due to needed repairs Broken backrest and worn rear wheels Parts required (1) - 6250-001-116 - Plastic Backrest (11) - 0025-172-000 - Rivet (2) - 6252-001-114 - Rear WheelNoticeable physical damage on device Follow-up required.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350887 (current) Invoiced
Repair • Curtis Allen
Created: Feb 10, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 9.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
9.1d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
7.1d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3 KSmith --

3/3 SRogers: Updating to reschedule as this unit was not found while on site yesterday.

2/24/26 RBerry- Updated due date based on parts.

🔧 Work Performed
Removed and replaced backrest, rivets and rear wheels Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Broken plastic backrest Worn rear wheels
⚠️ Problem Description
follow up to WO-01340893 Inspection #: 32790 Asset ID: 13289050 Serial #: 1902010000147 Model: Stryker Medical - 6252 Stair-Pro Notes: Unit fails PM, due to needed repairs Broken backrest and worn rear wheels Parts required (1) - 6250-001-116 - Plastic Backrest (11) - 0025-172-000 - Rivet (2) - 6252-001-114 - Rear WheelNoticeable physical damage on device Follow-up required. https://www.ebiotrack.com/workorder.php?wo=71558
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Feb 9, 6:06 PM
Case Number: 00566793
Subject: follow up to WO-01340893 * No quote needed, cost is under $5K
Status: Closed
📋
Work Order Created Feb 10, 2:05 PM
Work Order: WO-01350887
Type: Repair
Priority: P7
🔍
Status: L2 Screening by Kimberly Hardison Feb 10, 4:08 PM
From: Entered
To: L2 Screening
Duration in Previous: 2h 2m
📦
▶
2 Parts Requested Feb 10, 6:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 59m
⚠️ 9.7 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 24, 3:10 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13d 21h
👷
▶
2 Technician Assigned Feb 24, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🔩
4x Parts Added Feb 24, 4:15 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 11, 2
🗓️
▶
2 Status: Scheduled Feb 25, 8:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T14:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Shawn Rogers Mar 3, 8:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 23h
🗓️
▶
2 Status: Scheduled Mar 3, 8:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-04T14:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Mar 4, 7:25 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 19
✔️
Status: Completed by Curtis Allen Mar 4, 7:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 11h, 0m
⚠️ 5.6 business days
📄
▶
2 Status: Ready to Bill Mar 11, 10:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 83.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256150

Bottlenecks

Awaiting Parts
Duration: 9.1 business days (threshold: 3.0 business days)
Exceeded by 6.1 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00566793
Closed
📦
Parts Order 00090089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 4, 9:00 AM
Created
Feb 10, 2:05 PM
Invoice #
SM-256150

Work Details (7)

Name Type Status Qty Amount Date
WL-03118174 Parts Open 1 $147.60 Feb 24, 4:15 PM
WL-03118175 Parts Open 11 $22.33 Feb 24, 4:15 PM
WL-03118176 Parts Open 2 $145.80 Feb 24, 4:15 PM
WL-03118177 Expenses Open 1 $0.00 Feb 24, 4:15 PM
WL-03130643 Labor Open 0.5 $0.00 Mar 4, 7:25 PM
WL-03130644 Labor Open 1.5 $0.00 Mar 4, 7:25 PM
WL-03130645 Travel Open 19 $0.00 Mar 4, 7:25 PM

Details