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WO-01350891 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 CC Hanley 6994 — 6710A Hanley Rd, Tampa FL, 33634

Feb 10, 2026 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (6 biz days late)
Active: 19 biz days
🕐 Clock stopped: Tech Off Site (Mar 10, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Mar 2, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 13 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 10, 2026
6 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 10, 2026 Tech Off Site: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Mar 2 Ready for Scheduling ▶ Running 13 13
Mar 2 → Mar 2 Assigned ▶ Running 0 13
Mar 2 → Mar 10 Scheduled ▶ Running 6 19
Mar 10 → Mar 10 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Coordinators 20.0d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.0 days
Over SLA
Field Work
1.3 days
Created: Feb 10, 2026 Due: May 10, 2026 Completed: Mar 10, 2026 (61 days early)
📅
19.6 days Total Age
⏱️
13.6d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566831
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 43 https://www.ebiotrack.com/inspection.php?iid=32980
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claribel Diaz Lasanta
Owner
Erin Martin
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350891 (current) Invoiced
Inspection • Joseph Anderson
Created: Feb 10, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 13.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.6d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 AJinerson - Email logged on WO-01314367. Sent email to Claribel per her request to confirm tech scheduled visit for 3/10.


3/2/26 AJinerson - Call logged on WO-01314367.

Spoke with Claribel who confirmed she is POC for: 

CC Hanley 6993 - 6710B Hanley Rd. Tampa, FL 33634

(WO-01314367)

and 

CC Hanley 6994 - 6710A Hanley Rd Tampa, FL 33634

(WO-01350891)


**Wants/needs these scheduled together for same visit, there is no separation of equipment, it is all at same address/building. The only reason why they are separated in addresses, is for real estate purposes. She said in future, all can go under: CC Hanley 6994 - 6710A Hanley Rd Tampa, FL 33634** 

Claribel confirmed she is NOT POC for : WO-01314369 - CC Hanley 6991


Update POC:

Claribel Diaz Lasanata

cdiazlasanta@convivasolutions.com

917-250-9121 - Direct Line

🔧 Work Performed
Inspected 67 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 43 https://www.ebiotrack.com/inspection.php?iid=32980

Timeline

📞
Case Linked Feb 10, 6:00 AM
Case Number: 00566831
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 2:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
3 Status: Assigned Mar 2, 3:30 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Joseph Anderson
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-10T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 3, 12:24 PM
Scheduled For: 2026-03-10T18:00:00.000+0000, 2026-03-10T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 5, 8:46 AM
Scheduled For: 2026-03-10T16:00:00.000+0000
💵
2x Expenses Added Mar 5, 9:05 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 6, 2:18 PM
Scheduled For: 2026-03-10T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Anderson Mar 10, 9:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 17h
🔩
▶
2 6x Parts Added Mar 10, 1:36 PM
6x Parts Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Anderson
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 2m, 0m
⏱️
▶
2 Labor Added Mar 10, 7:41 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 6h 4m
📄
Status: Ready to Bill by Diane Patton Mar 11, 11:32 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 50m
🚨 24.0 business days
🧾
Invoice Created Apr 13, 10:29 AM
Invoice Number: SM-256170

Bottlenecks

Ready for Scheduling
Duration: 13.6 business days (threshold: 1.0 business days)
Exceeded by 12.6 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00566831
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Mar 10, 9:00 AM
Created
Feb 10, 2:07 PM
Invoice #
SM-256170

Work Details (9)

Name Type Status Qty Amount Date
WL-03131188 Expenses Open 1 $0.00 Mar 5, 9:05 AM
WL-03131189 Expenses Open 1 $0.00 Mar 5, 9:05 AM
WL-03137496 Parts Open 1 $265.95 Mar 10, 1:36 PM
WL-03137497 Labor Open 1.05 $0.00 Mar 10, 1:36 PM
WL-03137498 Labor Open 4.2666666666667 $1,292.00 Mar 10, 1:36 PM
WL-03137499 Travel Open 13 - Mar 10, 1:36 PM
WL-03137500 Travel Open 134 - Mar 10, 1:36 PM
WL-03137501 Expenses Open 1 $0.00 Mar 10, 1:36 PM
WL-03138269 Labor Open 3.9166666666667 $0.00 Mar 10, 7:41 PM

Details