This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
2/16/2026 PC- Connectivity
Technician Findings upon arrival: Unit has no power to it.
Actions Taken/Work Performed: Use my meter to check wall outlet and there wasn't any voltage coming from unit. showed the pharmacist that the outlet was bad. Went to a new outlet with the pharmacist to show him that the outlet was bad. Was able to get a reading on another outlet. He will but in a ticket with the store. Didn't replaced any parts
Final Resolution: Store issue.
🔍Technician Findings
2/16/2026 PC- Connectivity
Technician Findings upon arrival: Unit has no power to it.
Actions Taken/Work Performed: Use my meter to check wall outlet and there wasn't any voltage coming from unit. showed the pharmacist that the outlet was bad. Went to a new outlet with the pharmacist to show him that the outlet was bad. Was able to get a reading on another outlet. He will but in a ticket with the store. Didn't replaced any parts
Final Resolution: Store issue.
⚠️Problem Description
Per Nealey confirmed the reboot. It is working, but still offline. Showing offline in the portal.
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order. Kiosk offline.
Tech will be sent Key to Kiosk
Use this password to access the kiosk: NGL*749T
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📋
Outbound to +13367243711
Completed Feb 10, 2026
Per Nealey confirmed the reboot. It is working, but still offline.