Primary Delay42.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay56.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.6d / 1.0d SLA
Scheduled
18.5d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
On Hold
37.7d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/29 RNR - account on hold, no work performed
5/6/26 AJinerson - WO was scheduled for tech to go onsite Friday, 5/8. However the WO was then placed "On Hold" without any notice sent to us, which resulted in WO going off of tech's calendar.
4/27/26 AJinerson - Received email back from POC Julie confirming tech visit for Friday, 5/8/2026 between 9am-11am *This is the date per their request* Do not reschedule again.
POC onsite:
Arrival instructions:
4/27/26 AJinerson - Sent email to POC Julie regarding needing to reschedule tech visit. Offering Thurs. 4/30 with eta between 9am-11am now.
(due to tech covering repair on Fri. 5/1 now).
4/27/26 AJinerson - Called site needing to reschedule tech visit. Spoke with Angela who transferred me to a different extension. Was on hold for 6 mins w/ no answer.
4/10/26 AJinerson - Called Site and was informed that Julie is not available but was transferred to Angela. Confirmed scheduling tech visit for Friday, 5/1 with arrival between 9am-11am.
POC onsite: Angela
Confirmed address.
Arrival instructions/special requirements:
Bring ID and check in at lobby, let them know we are there for medical inspection. Angela will assist. No further clearance needed.
4/10/26 AJinerson - WO came in w/ SLA of 5/10 which is a Sunday.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of pieces: 44
https://www.ebiotrack.com/inspection.php?iid=32982
From: abby.jinerson@emsar.com
To: Julie.Banker@yescarecorp.com, Angela.kirdy@yescarecorp.com
Hi Julie,
Yes, we have that date available.
We will have our technician, Joseph Anderson, scheduled to service this inspection on Friday, 5/8 with arrival between 9:00 a.m. – 11:00 a.m.
Please let us know who the on-site contact will be, along with any additional arrival instructions that we should make note of for this. Thank you!
Best Regards,
Abby Jinerson
From: Julie.Banker@yescarecorp.com
To: abby.jinerson@emsar.com, Angela.kirdy@yescarecorp.com
Abby,
We have a jail inspection that day, this does not work
How about the following Friday 5/8/26?
thank you
Julie G. Banker RN, MSN
Health Service Administrator
Julie.Banker@yescarecorp.com
CCSO #91522
Ph#: 941-833-6340
Cell:860-389-8502
Fax: 941-833-6342
www.yescarecorp.com <https://protect.checkpoint.com/v2/r01/___http://www.yescarecorp.com/___.YzJ1OmVtc2FyMTpjOm86Y2M3
To: julie.banker@yescarecorp.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Yescare -Charlotte 91522 - 26601 Airport Road Punta Gorda, FL 33982 - WO-01350895
Body:
Good afternoon, Julie,
I'm reaching out regarding our technician's scheduled service visit for the Annual Inspection Service at the below location.
Yescare -Charlotte 91522 - 26601 Airport Road Punta Gorda, FL 33982
We originally had this scheduled for service on Friday, 5/1. Howeve
📋
Outbound to +19418336341
Completed Apr 27, 2026
4/27/26 AJinerson - Called site needing to reschedule tech visit. Spoke with Angela who transferred me to a different extension. Was on hold for 6 mins w/ no answer.
📋
Outbound to +19418336341
Completed Apr 10, 2026
4/10/26 AJinerson - Called Site and was informed that Julie is not available but was transferred to Angela. Confirmed scheduling tech visit for Friday, 5/1 with arrival between 9am-11am.
POC onsite: Angela
Confirmed address.
Arrival instructions/special requirements:
Bring ID and check in at lobby, let them know we are there for medical inspection. Angela will assist. No further clearance needed.
Timeline
📞
Case Linked Feb 10, 6:00 AM
Case Number:00566833
Subject:eBiotrack - Automated New Inspection Created