Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350906 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 South Shore Heart Associates Pc — 242 Merrick Rd Ste 402, Rockville Centre NY, 11570

Feb 10, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (14 biz days early)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 10, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 10, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Mar 10 Scheduled ▶ Running 19 19
Dispatch 0.1d
Coordinators 19.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
19.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 10, 2026 Due: Mar 30, 2026 Completed: Mar 10, 2026 (20 days early)
📅
19.6 days Total Age
⏱️
19.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567149
follow up to WO-01252344
Closed
Affiniti 70 Ultrasound System IP 75567795 SN US418F0980
Priority
High
Origin
Email
Reason
New Case
Contact
Barbara Jordan
Owner
Erin Martin
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350906 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Feb 10, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 19.5 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
19.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/04/2026 RArnold - Barbara requested time change to 2:45 pm

03/03/2026 RArnold -Sent Reminder Email

02/10/2026 RArnold - Andre could not get to device due to plumbing issue at site Rescheduled for 03/09 @ 12:30 pm

02/10/2026 EMartin follow up to WO-01252344

-previous notes-

01/29/2026 RArnold- Sent reminder email


11/11/2025 RArnold - Barbara confirmed any Monday @ 3 pm. Dispatching to Andre for 02/09


11/10/2025 RArnold - Called 516-972-1083 to return a VM from Barbara. Left a message.


11/10/2025 RArnold - Called (516) 763-2800 for Barbara Jordan. She is with a patient. Left a message. Sending email. Andre 02/16 @ 9am or 02/17 @ 3 pm. 


barbara.jordan@nyulangone.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System IP 75567795 SN US418F0980
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
▶
2 Case Linked Feb 10, 2:18 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01350906
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Feb 10, 2:47 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-09T16:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 25m
🚨 16.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 4, 1:59 PM
Scheduled For: 2026-03-09T18:45:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 8x Labor Added Mar 10, 11:47 AM
8x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 27d 20h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 12, 12:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 18m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 19.5 business days (threshold: 2.0 business days)
Exceeded by 17.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00567149
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 9, 2:45 PM
Created
Feb 10, 2:22 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03137249 Labor Open 2 $0.00 Mar 10, 11:47 AM
WL-03137250 Labor Open 1 $0.00 Mar 10, 11:47 AM
WL-03137251 Labor Open 2 $275.00 Mar 10, 11:47 AM
WL-03137252 Labor Open 1 $0.00 Mar 10, 11:47 AM
WL-03137253 Expenses Open 1 $0.00 Mar 10, 11:47 AM
WL-03137254 Expenses Open 1 $0.00 Mar 10, 11:47 AM
WL-03137255 Travel Open 33 $0.00 Mar 10, 11:47 AM
WL-03137256 Travel Open 19 $0.00 Mar 10, 11:47 AM
WL-03141361 Labor Open 0.016666666666667 $38.00 Mar 12, 12:37 PM

Details