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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350909 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 3235 Hempstead Tpke, Levittown NY, 11756

Feb 10, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (29 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 17, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 17 Scheduled ▶ Running 4 4
Dispatch 0.3d
Coordinators 3.8d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Coordinators
3.8 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 10, 2026 Due: Mar 30, 2026 Completed: Feb 17, 2026 (41 days early)
📅
4.1 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567147
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System - Installed Product 71149635 - US417F0894
Priority
High
Origin
Email
Reason
New Case
Contact
Catarina Buffalino
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (2)
WO-01350909 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Feb 10, 2026 • Closed: Feb 16, 2026
WO-01350913 Invoiced
Preventive Maintenance • Andre Samuda
Created: Feb 10, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - Dispatching to Andre for 02/16

🔧 Work Performed
COMPLETED PM
🔍 Technician Findings
L12-5 SN:B3X66Y DID NOT MEET MANUFACTURES SPECIFICATIONS
⚠️ Problem Description
Affiniti 70 Ultrasound System - Installed Product 71149635 - US417F0894
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Feb 10, 2:17 PM
Case Number: 00567147
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 10, 2:23 PM
Work Order: WO-01350909
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Feb 10, 4:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2h 8m
⏳ 3.9 business days
⏱️
▶
2 3x Labor Added Feb 16, 11:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 6d 6h
🏁
Status: Closed by Andre Samuda Feb 16, 11:06 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 2:46 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 2:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00567147
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 16, 8:30 AM
Created
Feb 10, 2:23 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03108168 Labor Open 1.75 $275.00 Feb 16, 11:01 PM
WL-03108169 Labor Open 0.25 $0.00 Feb 16, 11:01 PM
WL-03108170 Travel Open 1 $0.00 Feb 16, 11:01 PM
WL-03110567 Labor Open 0.016666666666667 $38.00 Feb 18, 2:46 PM

Details