Use this password to access the kiosk: 2L*#EQT!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Troubleshoot touchscreen working
Was not TS , PC program was frozen causing the screen to be unresponsive.
🔍Technician Findings
Kiosk with unresponsive screen., i had to reboot several times before kiosk came up totally, not a touchscreen issue PC issue.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Touchscreen unresponsive
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be sent Key to Kiosk
Use this password to access the kiosk: 2L*#EQT!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +15616889944
Completed Feb 10, 2026
Tammy Bunting advised the TS is not responding. They have rebooted.
📋
Outbound to +15619921261
Completed Feb 10, 2026
left message for return call
📅
WO-01350912 - Repair - KMY8202F - Belle Glade - Bell Glade Sheriff Office
Feb 16, 2026 9:30am – 10:30am
Work Order: WO-01350912
Account: HIGI LLC
Customer Case Number:
Location: Bell Glade Sheriff Office
Address: 38840 State Route 80, Belle Glade, FL 33430
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-069
Contact Name: Tammy Bunting
Contact Phone: 561-992-1261
Conta