Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (5 biz days late)
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 23, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Feb 23 → Mar 9, 2026
10 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 10, 2026
Canceled: Mar 9, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 10 → Feb 10 |
Created |
▶ Running
|
0 |
0 |
| Feb 10 → Feb 10 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 10 → Feb 23 |
Assigned |
▶ Running
|
8 |
8 |
| Feb 23 → Feb 23 |
Entered |
▶ Running
|
0 |
8 |
| Feb 23 → Mar 9 |
On Hold |
▶ Running
|
10 |
18 |
Holding (excluded from total)
10.8 days
Coordinators
8.6 days
Over SLA
Created: Feb 10, 2026
Due: Apr 30, 2026
Completed: Mar 9, 2026 (52 days early)
⏱️
10.8d in On Hold
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00566856
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
52 pcs
https://www.ebiotrack.com/inspection.php?iid=33006
Contact
Tekeshia Sanders-Morgan
🚨
Primary Delay
10.8 days stuck in "On Hold"
⏱️
Total Delay
8.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/9 SBerry: Site closed
3/9 SBerry: Email sent to account POC requested updated site POC
2/23 KKelch called Tekeisha to schedule, unable to leave VM, Unable to send email. Placed on hold for better contact
⚠️
Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
52 pcs
https://www.ebiotrack.com/inspection.php?iid=33006
Timeline
📞
Case Number:
00566856
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Zachary Stieben
🆕
From:
Assigned, Entered
To:
Entered, On Hold
Duration in Previous:
12d 21h, 0m
🚫
From:
On Hold
To:
Canceled
Duration in Previous:
13d 23h
Bottlenecks
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business days