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WO-01350919 ↗ ServiceMax

BANFIELD PET HOSPITAL • Preventive Maintenance • PSM

📍 Banfield Pet Hospital 000648 Murfreesboro — 1734 Old Fort Parkway, Murfreesboro TN, 37129

Feb 10, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (2 biz days late)
Active: 15 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 3 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 4, 2026
12 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 10, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 16 Ready for Scheduling ▶ Running 3 3
Feb 16 → Mar 4 Assigned ▶ Running 12 15
Mar 4 → Mar 4 Entered ▶ Running 0 15
Dispatch 0.5d
Coordinators 15.5d
✗ SLA Missed
Dispatch
0.5 days
Coordinators
15.5 days
Over SLA
Created: Feb 10, 2026 Due: Mar 10, 2026 Completed: Mar 4, 2026 (6 days early)
📅
15.5 days Total Age
⏱️
12.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566152
PO attached, no quote needed
Closed
Both are an Olympus 1 Facilities Service - Labor - Microscope - CX22 Note: CX22 SN#2m84271 please do PM - unable to view slides efficiently/clearly 2 Facilities Service - Material - Microscope - CX22 3 Facilities Service - Labor - Microscope - CX23 Note: CX23 SN#3f82502 Due for PM - Hard to focus
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brenda Gray
Owner
Shelby Robinson
Created
Feb 6, 2026
Work Orders from this Case (1)
WO-01350919 (current) Canceled
Preventive Maintenance
Created: Feb 10, 2026
Behind Schedule - Needs Attention
Canceled • 185 days old
🚨
Primary Delay 12.0 days stuck in "Assigned"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Assigned
12.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 MOwens Called and spoke to the practice manager for this location in Murfreesboro TN. She said a tech just came 2 weeks ago and completed the cleaning/ PM visit on WO-01350618 and 1350622

⚠️ Problem Description
Both are an Olympus 1 Facilities Service - Labor - Microscope - CX22 Note: CX22 SN#2m84271 please do PM - unable to view slides efficiently/clearly 2 Facilities Service - Material - Microscope - CX22 3 Facilities Service - Labor - Microscope - CX23 Note: CX23 SN#3f82502 Due for PM - Hard to focus

Timeline

📞
Case Linked Feb 6, 12:53 PM
Case Number: 00566152
Subject: PO attached, no quote needed
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 10, 2:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 16, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 20h
⏳ 1.0 business days
👷
Technician Assigned by Melissa Owens Feb 17, 12:14 PM
Technician: Michael Swingle
🚨 12.0 business days
🆕
Status: Entered by Melissa Owens Mar 4, 1:35 PM
From: Assigned
To: Entered
Duration in Previous: 16d 2h
🚫
Status: Canceled by Sherry Reich Mar 4, 5:18 PM
From: Entered
To: Canceled
Duration in Previous: 3h 42m

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days

🔗 Related Artifacts

📞
Case 00566152
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 2:36 PM
Invoice #
N/A

Details