3/4 MOwens Sent reply back to John Wallace to schedule the visit on 3/19 with arrival between 10-11am.
03/03/2026 LHill-rec'd email-The following dates would be easy for me…
Wednesday March 11
Wednesday March 18
Thursday March 19
Tuesday March 24
Wednesday March 25
Just let me know and I’ll make sure that I’m ready.
See logged email.
3/2 MOwens Sent email to John Wallace asking if he has dates in mind during March to schedule the inspection visit
3/2/26 SBerry: Site requests WO be completed in March 2026.
🔧Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
65 pcs
https://www.ebiotrack.com/inspection.php?iid=33007
📧
Email:Re: Carelon - TN-Memphis Jefferson Annual Tagged Medical Equipment Inspection
Completed Mar 4, 2026
From: mowens@emsar.com
To: john.wallace@caremore.com
John
Let's schedule the inspection visit for 3/19. My tech Michael Swingle will arrive between 10-11am.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: John Wallace <john.wallace@caremore.com>Sent: Tuesday, March 3, 2026 11:36 AMTo: Melissa Owens <mowens@emsar.com>
📧
Email:Fw: Carelon - TN-Memphis Jefferson Annual Tagged Medical Equipment Inspection
Completed Mar 3, 2026
From: mowens@emsar.com
To: laura.hill@emsar.com
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259 From: John Wallace <john.wallace@caremore.com>Sent: Tuesday, March 3, 2026 11:36 AMTo: Melissa Owens <mowens@emsar.com>Subject: RE: Carelon - TN-Memphis Jefferson Annual Tagged Medical Equipment Inspection Good morning, The following d
📧
Email:Carelon - TN-Memphis Jefferson Annual Tagged Medical Equipment Inspection
Completed Mar 2, 2026
From: mowens@emsar.com
To: john.wallace@caremore.com
John
I was informed that you wanted to complete the annual inspection during March instead of April. What day during the week works to schedule the visit or do you have a couple of dates in mind?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
Work Order: WO-01350921
Account: Carelon
Customer Case Number:
Location: Carelon - TN-Memphis Jefferson
Address: 1169 Jefferson Ave, Memphis, TN 38104-7217
Manufacturer:
Model #:
Serial #:
Contact Name: John Wallace
Contact Phone: 901-664-1182
Contact Email: john.wallace@caremore.com
Due Date: 3
Timeline
📞
Case Linked Feb 10, 6:03 AM
Case Number:00566857
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 10, 2:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨10.0 business days
👷
▶
2
Technician Assigned Feb 24, 8:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:13d 18h
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Mar 4, 8:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-19T14:00:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEMar 19, 8:42 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 23h
⏱️
5x Labor Added Mar 19, 1:17 PM
Type:Labor, Travel
Status:Open
Qty:3.2, 4.8, 3.5, 196
✔️
Status: Completed by MICHAEL SWINGLEMar 19, 1:30 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 48m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 20, 2:28 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 0h, 0m
⏳1.0 business days
🧾
Invoice Created Mar 22, 8:29 AM
Invoice Number:SM-257189
Bottlenecks
Ready for Scheduling
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)