Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350924 ↗ ServiceMax

HonorHealth Network • Inspection • PSM

📍 HonorHealth - West University Drive (0330-0348) — 835 W University Dr, Mesa AZ, 85201

Feb 10, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (2 biz days late)
Active: 15 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Feb 13 → Mar 4, 2026
12 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 10, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 13 Ready for Scheduling ▶ Running 3 3
Feb 13 → Mar 4 On Hold ▶ Running 12 15
Dispatch 0.0d
Holding 12.3d (excluded)
Coordinators 3.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
12.3 days
Coordinators
3.5 days
Over SLA
Created: Feb 10, 2026 Due: Sep 30, 2025 Completed: Mar 4, 2026 (154 days late)
📅
15.5 days Total Age
⏱️
12.3d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566853
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 57 https://www.ebiotrack.com/inspection.php?iid=33003
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shauna Forshee
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350924 (current) Canceled
Inspection
Created: Feb 10, 2026
On Track
Canceled • 185 days old
🚨
Primary Delay 12.3 days stuck in "On Hold"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.5d / 1.0d SLA
On Hold
12.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/4/26 SBerry: WO created incorrectly
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 57 https://www.ebiotrack.com/inspection.php?iid=33003

Timeline

📞
Case Linked Feb 10, 6:02 AM
Case Number: 00566853
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
⏸️
Status: On Hold by Kaitlyn Kelch Feb 13, 4:41 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 3d 1h
🚨 12.9 business days
🚫
Status: Canceled by Scott Berry Mar 4, 1:11 PM
From: On Hold
To: Canceled
Duration in Previous: 18d 20h

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00566853
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 10, 2:49 PM
Invoice #
N/A

Details