24 x 20 x 20" Corrugated Box
Outbound 1Z01E3E70392777429
- Delivered 2/13/2026
Return 1Z01E3E79091495036
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Customer vt approved the depot repair quote, and EMSAR provided a depot shipping kit and prepaid return label. The equipment was not received after multiple return notifications and automated hard-hold follow-ups. No equipment evaluation or repair service was performed. Work order closed for materials and shipping expenses incurred to date.
⚠️Problem Description
Tech replaced battery and leads/AQ Module still having issue. Can not reproduce in Field
Burdick - ELI 250c
Model Type: EKG
Asset ID: 13202479
Serial #: 118070612403
https://www.ebiotrack.com/workorder.php?wo=71559
To: O.navarrote@convivasolutions.com
CC:
BCC:
Attachment: Depot_Shipment_Ticket_00090050_2-11-2026 11-58 AM.pdf, ShippingLabel_0001_1Z01E3E79091495036.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350926
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously
To: Onavarrote@convivasolutions.com
CC:
BCC:
Attachment: Depot_Shipment_Ticket_00090050_2-11-2026 11-58 AM.pdf, ShippingLabel_0001_1Z01E3E79091495036.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350926
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously s
To: Olivia.navarrote@convivasolutions.com
CC:
BCC:
Attachment: Depot_Shipment_Ticket_00090050_2-11-2026 11-58 AM.pdf, ShippingLabel_0001_1Z01E3E79091495036.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350926
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously
To: onavarrote@convivasolutions.com
CC:
BCC:
Attachment: Depot_Shipment_Ticket_00090050_2-11-2026 11-58 AM.pdf, ShippingLabel_0001_1Z01E3E79091495036.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350926
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent
To: onnavarrote@convivasolutions.com; aleynis.acosta@convivasolutions.com; ekoester@humana.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090050_2-11-2026 11-58 AM.pdf, ShippingLabel_0001_1Z01E3E79091495036.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01350926
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repa