2/19/26 RBerry- Updated due date based on parts for WO-01351066. Updated delay code.
2/27 KSmith -- Scheduled for 2/24 with Chere. 1-3pm WO-01350928
2/17 KSmith -- Sent email to Chere to schedule for 2/24
2/13 KSmith -- Awaiting parts for WO-01351066. Chere wants both WOs completed together
2/11 KSmith -- Chere would like to have this inspection completed with the repair (Case 00567160, No WO created yet)
2/11 KSmith -- Advised Chere that a quote is being sent for the repair and then parts will be ordered (Case 00567160). Awaiting response on if she would like the inspection completed tomorrow or wait until the repair parts arrive and complete everything together.
2/10 KSmith -- Sent email to schedule for Thursday
🔧Work Performed
INSPECTION OF 3 THERMOMETERS
🔍Technician Findings
INSPECTION OF 3 THERMOMETERS
⚠️Problem Description
New Misc. Inspection
# of pieces: 3
3 new thermometers need to be tagged
https://www.ebiotrack.com/omnicor/inspection.php?iid=10555
📧
Email:RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Completed Feb 17, 2026
From: cwalker@hodssyr.com
To: ksmith@emsar.com
Good morning,
If there isn’t anything sooner, Feb 24 will be ok.
Thanks,
Chere
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 17, 2026 8:44 AM
To: Chere A. Walker <cwalker@hodssyr.com>
Subject: RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Good Morning Chere,
The parts for the repair have shipped and are scheduled to arrive on Thursday.
Would Tuesday, Fe
📧
Email:RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Completed Feb 11, 2026
From: cwalker@hodssyr.com
To: ksmith@emsar.com
Thank you but again I am unsure of what parts are being ordered since no one has called or looked at the stretcher.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 11, 2026 10:39 AM
To: Chere A. Walker <cwalker@hodssyr.com>
Subject: RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Thank you Chere. I will reach out once the parts ship for the repair.
best regards,
Kourtney smith
📧
Email:RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Completed Feb 11, 2026
From: cwalker@hodssyr.com
To: ksmith@emsar.com
Good morning,
I’m not sure what parts they are ordering or how they can do an estimate as no one has looked at the stretcher to determine what is wrong with it. But they can do everything in one visit.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 11, 2026 8:28 AM
To: Chere A. Walker <cwalker@hodssyr.com>
Subject: RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Good Morning Chere,
📧
Email:RE: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Completed Feb 10, 2026
From: cwalker@hodssyr.com
To: ksmith@emsar.com
Hi Kourtney,
I need a stretcher repaired and three thermometers to be tagged.
Thanks,
Chere
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 10, 2026 3:51 PM
To: Chere A. Walker <cwalker@hodssyr.com>
Subject: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Hi Chere,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment.
📧
Email: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Completed Feb 10, 2026
To: cwalker@hodssyr.com
CC:
BCC:
Attachment: --none--
Subject: HERITAGE ONE DAY SURGERY -- EMSAR Inspection -- WO-01350928
Body:
Hi Chere,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HERITAGE ONE DAY SURGERY located at 5496 E Taft Road?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a
📅
WO-01350928 - Misc. Inspection - N SYRACUSE - HERITAGE ONE DAY SURGERY
Feb 24, 2026 3:00pm – 4:00pm
Work Order: WO-01350928
Account: HERITAGE ONE DAY SURGERY
Customer Case Number:
Location: HERITAGE ONE DAY SURGERY
Address: 5496 E TAFT ROAD, N SYRACUSE, NY 13212
Manufacturer:
Model #:
Serial #:
Contact Name: Chere Walker
Contact Phone: 315-362-2084
Contact Email: cwalker@hodssyr.com
Due Date:
Timeline
📞
▶
3
Case Linked Feb 10, 2:49 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01350928
Type:Misc. Inspection
Priority:P5
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 10, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:57m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 17, 9:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-24T20:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
2x Labor Added Feb 24, 12:42 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Scheduled
To:Tech On Site
Duration in Previous:7d 3h
⏱️
▶
2
Labor Added Feb 24, 1:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site
To:Completed
Duration in Previous:45m
🏁
Status: Closed by Darek KirkpatrickFeb 24, 2:28 PM
From:Completed
To:Closed
Duration in Previous:58m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 26, 3:52 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 1h, 0m
🚨23.0 business days
🧾
Invoice Created Mar 30, 11:10 AM
Invoice Number:SM-255013
Bottlenecks
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)