Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk:
MGK37677
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2.26.26 hshaw - FSR form is missing cust signature
🔧Work Performed
Confirmed top and bottom screens were not on. PC was on. Attempted to restart pc. Unit still not functioning. Replaced pc.
Upon startup of the new pc, the first screen to be displayed was a Windows activation screen. Screen would allow me to bypass the activation and boot up. After booting up, the unit would say that this kiosk is unavailable in the h i g i screen. Then would restart all on its own. That happened several times. Call into support to request assistance. They stated that if I restarted it again and the screen would ask for activation again, to box up the replacement PC and send it back. Restarting produced the activation screen upon startup again. Reinstalled old pc. Sending back the replacement PC.
When the unit was booted up temporarily the top screen stayed black. Restarting did not display bios information on top screen. Will create follow-up for new pc and new top screen
🔍Technician Findings
Confirmed top and bottom screens were not on. PC was on. Attempted to restart pc. Unit still not functioning. Replaced pc.
Upon startup of the new pc, the first screen to be displayed was a Windows activation screen. Screen would allow me to bypass the activation and boot up. After booting up, the unit would say that this kiosk is unavailable in the h i g i screen. Then would restart all on its own. That happened several times. Call into support to request assistance. They stated that if I restarted it again and the screen would ask for activation again, to box up the replacement PC and send it back. Restarting produced the activation screen upon startup again. Reinstalled old pc. Sending back the replacement PC.
When the unit was booted up temporarily the top screen stayed black. Restarting did not display bios information on top screen. Will create follow-up for new pc and new top screen
⚠️Problem Description
Per location, bottom says no sync. Top is blank after reboot
Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2.
If unable to resolve with original parts installed, please follow below steps.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk:
MGK37677
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📞
Call
Completed Feb 17, 2026
Tech called right before support was to close to get directions on a licensing error he was receiving on the PC. Emmanuel instructed the tech to put the old pc back in and call to check out.
📋
Outbound to +17183996161
Completed Feb 10, 2026
Per Ramona, bottom says no sync. Top is blank after reboot They have a key.
Feb 16, 2026 9:03pm
@Shawn Rogers
im unable to close this work order. the replacement pc sent couldnt be deployed and is going to be sent back. L2 didnt put this wo in a status that i could close it... can you wag your finger at them in disgust for me lol?
Feb 26, 2026 9:34am
@David Trost Please take a look at this correction. Per the billing review team: FSR form is missing cust signature, please re-attach the complete one. Any questions or issues, please let me know. Thanks!