M#T@9HGJ
Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk:
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/16/2026 DAntolin: PC was not replaced. New PC sent back. Issue still persists. Unable to close work order unless PC is deployed.
🔧Work Performed
Reseated display cables, rebooted PC. Top and bottom display black after reboot.
PC replaced.
Powered on PC.
Advertisement splash screen now displaying on bottom monitor.
Attempted to enter display settings, but unable to open any menus. Right clicking on desktop doesn't open options.
Reinstalled old PC per level 2. Both displays now working properly.
Completed functional tests.
🔍Technician Findings
Both displays were black on arrival.
According to customer, both screens go black intermittently and they need to reboot the kiosk to restore them.
Both screens were black on my arrival. After installing new PC, both screens were still black.
I reinstalled the old PC and both displays were working again.
⚠️Problem Description
Per location, both screens go blank frequently. They have to reboot it often
Special Instructions: Please restore network connectivity and confirm full functionality.
Use this password to access the kiosk:
M#T@9HGJ
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Alternate Configuration Station WiFi
📞
Call
Completed Feb 17, 2026
Tech was unable to give clear response to questions or able to give proper terminology of cabling. Tech reported same issue with new pc of top monitor not working. I advised tech to put old pc back in and confirmed old pc was working. I will request returning pc to be flagged for inspection.
📋
Outbound to +13306731559
Completed Feb 10, 2026
Per Both screens go blank frequently. They have to reboot it often and would like a tech to come out. They have a key.
Feb 17, 2026 6:43pm
@Brendan Chaney @Jacob Jones please flag returning PC tech was advising top monitor would not work with this PC. I am leaning towards set up issue.
Feb 17, 2026 10:13pm
@Emmanuel Morales make sure you are notating this one is missing your call logs.
Feb 18, 2026 8:54am
I went into display settings and marked Monitor 1 as "Make this my main monitor" and restarted it. It flipped the screens back to normal.