Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk:
44Z7%H39
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2.25.26 hshaw - missing FSR form with cust signature
🔧Work Performed
Troubleshoot PC issues but could not get PC to boot
🔍Technician Findings
Kiosk that would not boot , disk boot error
⚠️Problem Description
Per location, unit is working after reboot. Still showing offline in portal. They don't have a key
"Part will be shipped next day air to techs home address.
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order. Kiosk offline
Tech will be sent Key to Kiosk
Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk:
44Z7%H39
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📋
Outbound to +17866546396
Completed Feb 11, 2026
Per Melanie, unit is working after reboot. Still showing online in portal. They don't have a key.
📋
Outbound to +17866546396
Completed Feb 10, 2026
Per Salene, unit is plugged in and working. She is rebooting.
Work Order: WO-01350936
Account: HIGI LLC
Customer Case Number: SD-334688
Location: Publix 1715
Address: 930 North Miami Beach Blvd, North Miami Beach, FL 33162
Manufacturer:
Model #: ZT2776-WIFI
Serial #: CSA-2014061787
Contact Name:
Contact Phone: 7866546396
Contact Email:
Due Date: 2/16/2026
S