2/19/26 RBerry- Updated due date based on parts. Removed delay code.
2/18 MOwens Renee replied back that 2/19 from 3-5pm works for her for the return visit.
2/18 MOwens Sent email to Renee Melanson asking fir tech can come back onsite on 2/19 between 3-5pm to complete repair after the parts deliver in the am.
2/17/26 SReich
Order No: 755993
Customer PO No: SR1536684
Customer: Midmark No Charge
Service Request NO: 1536684
Ship To Name: Triangle Facial Plastic Surgery
Ship To Address: 9104 Falls of Neuse Rd Ste 204
Ship To City/State: Raleigh, NC 27615-2493
Waybill (Tracking #): 1ZE444250372336260
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-0346-07 SERIAL #: DESCRIPTION: FUSE
LINE NO: 2.1 QTY: 2 ITEM: 015-0346-07 SERIAL #: DESCRIPTION: FUSE
2/12 MOwens Renee replied back that they are open from 7am to 5pm. Replied back to schedule the visit for Mon. 2/16 after 3:30pm.
2/12 MOwens Sent email to Renee to about scheduling the repair visit.
2/11 MOwens Called to speak to Renee Melanson. Left vm for her to call back to schedule the repair visit.
Hours are M-Th 9-5 and Fri 9-2pm
2/10/2026jsells
left a voicemail with the work order # and let her know that someone would be calling to schedule
🔧Work Performed
2-16-26 CTM - Checked main board fuses and 1 fuse was blown . Contacted Midmark tech (James ) and he will ship fuse to customer . Notified POC Renee Melanson of findings .
2-19-26 CTM - Performed repair on Midmark M11 by replacing fuse. TESTED PASS . Notified POC Rennee Melanson of completion .
🔍Technician Findings
2-16-26 CTM - Troubleshoot M11 with no power . Notify POC Renee Melanson of findings .
2-19-26 CTM - Perform repair on Midmark M11 by replacing fuse. Notify POC Rennee Melanson of completion .
⚠️Problem Description
Zone 1
WD No power
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:RE: Triangle Facial Plastic Surgery Midmark Autoclave Repair
Completed Feb 18, 2026
From: renee@trianglefacialplasticsurgery.com
To: mowens@emsar.com
Yes, that would be great! Thank you. Renée MelansonPractice Manager Triangle Facial Plastic Surgery & Triangle Wellness and Anti-AgingAdam M. Becker, MD9104 Falls of Neuse RdSuite 204 & 206Raleigh, N.C. 27615 (919) 706-4900Direct- (919) 706-4903Fax- (919) 706-4901www.trianglefacialplasticsurgery.com (919) 703-0174www.trianglewellnessandantiaging.com The content of this email is confidential and intended for th
📧
Email:Fw: Triangle Facial Plastic Surgery Midmark Autoclave Repair
Completed Feb 18, 2026
From: mowens@emsar.com
To: renee@trianglefacialplasticsurgery.com
Renee
I am seeing the Midmark parts delivery is for tomorrow morning between 9:15-11:15am. Can Chris go back onsite tomorrow afternoon between 3-5pm to complete the repair on the autoclave?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Melissa Owen
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: renee@trianglefacialplasticsurgery.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350975Location: Triangle Facial Plastic SurgeryAddress: 9104 Falls of Neuse Rd Ste 204 Raleigh, NC 27615Device: M11 (Series) V2721473Problem Description: Zone 1
WD No p
📧
Email:Re: Triangle Facial Plastic Surgery Midmark Autoclave Repair
Completed Feb 12, 2026
From: mowens@emsar.com
To: renee@trianglefacialplasticsurgery.com
Renee
My tech Chris Morning will see you next Monday 2/16 after 3:30 pm to look at the autoclave.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Renee Melanson <renee@trianglefacialplasticsurgery.com>Sent: Thursday, February 12, 2026 10:34 AMTo: Mel
📧
Email:Triangle Facial Plastic Surgery Midmark Autoclave Repair
Completed Feb 12, 2026
From: mowens@emsar.com
To: renee@trianglefacialplasticsurgery.com
Renee
I received the repair work order from Midmark concerning the autoclave at this location. What are your hours Mon- Frid of next week to schedule the repair visit?
Thanks
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +19197064903
Completed Feb 11, 2026
Called to speak to Renee Melanson. Left vm for her to call back to schedule the repair visit.
📋
Outbound to +19197064903
Completed Feb 10, 2026
left a voicemail with the work order # and let her know that someone would be calling to schedule