Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350989 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Gem State ENT — 2102 Cyn Plz Dr, Twin Falls ID, 83301

Feb 10, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 11 → Feb 12, 2026
1 business day (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 8 of 4 biz days used
Created: Feb 10, 2026 Completed: Feb 24, 2026
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 4
Feb 10 → Feb 11 Ready for Scheduling ▶ Running 1 1 / 4
Feb 11 → Feb 11 Assigned ▶ Running 0 1 / 4
Feb 11 → Feb 12 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 12 → Feb 18 Ready for Scheduling ▶ Running 3 4 / 4
Feb 18 → Feb 23 Scheduled ▶ Running 3 7 / 4
Feb 23 → Feb 24 Tech On Site ▶ Running 1 8 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 8.5d
Field Work 0.9d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
8.5 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Feb 10, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
8.3 days Total Age
⏱️
3.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567093
Repair
Closed
Zone 2 WD-door issues Closes from 12pm – 1pm for lunch. Closes at 12pm on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Ali Moore
Owner
Jessica Sells
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350989 (current) Invoiced
Repair • Michah Brackett
Created: Feb 10, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.9 days stuck in "Scheduled"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.6d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 RBerry- Updated due date based on parts. Removed delay code.


2-18 Mburris called site set 2-23 10am 

2-18 Mburris

Expected delivery on

Wednesday, February 18, 2026

In Transit

ups package #1ZE444250372272918

2/12/2026jsells

Ship To Name: Gem State ENT Ship To Address: 2102 Cyn Plz Dr Ship To City/State: Twin Falls, ID 83301-0630 Waybill (Tracking #): 1ZE444250372272918 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 12-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY


2/10/2026jsells

spoke with Ali, and I gave her the work order number and let her know that someone would be calling to schedule the visit

🔧 Work Performed
replaced faulty door motor assembly with new one sent out by midmark. did two complete functional test and the door assembly motor worked correctly.
🔍 Technician Findings
Zone 2 WD-door issues Closes from 12pm – 1pm for lunch. Closes at 12pm on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
⚠️ Problem Description
Zone 2 WD-door issues Closes from 12pm – 1pm for lunch. Closes at 12pm on Fridays. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 10, 1:20 PM
Case Number: 00567093
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 10, 5:40 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 11, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 15h 31m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Feb 12, 3:34 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 6h
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Feb 18, 11:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 19h
⏳ 4.0 business days
🔧
Status: Tech On Site by Michah Brackett Feb 23, 12:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
✔️
Status: Completed by Michah Brackett Feb 23, 7:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 17m
⏱️
5x Labor Added Feb 23, 7:35 PM
Type: Labor, Travel
Status: Open
Qty: 2, 110
🏁
Status: Closed by Michah Brackett Feb 23, 7:47 PM
From: Completed
To: Closed
Duration in Previous: 37m
⏳ 2.5 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 3:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
📨
▶
2 Status: Invoice Pending Feb 26, 12:21 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 1, 5:30 PM
Invoice Number: SM-254978

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00567093
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michah Brackett
Scheduled
Feb 23, 12:00 PM
Created
Feb 10, 5:40 PM
Invoice #
SM-254978

Work Details (6)

Name Type Status Qty Amount Date
WL-03099822 Parts Open 1 $0.00 Feb 10, 5:40 PM
WL-03116855 Labor Open 2 $0.00 Feb 23, 7:35 PM
WL-03116856 Labor Open 2 $220.00 Feb 23, 7:35 PM
WL-03116857 Labor Open 2 $0.00 Feb 23, 7:35 PM
WL-03116858 Travel Open 110 $110.00 Feb 23, 7:35 PM
WL-03116859 Travel Open 110 $0.00 Feb 23, 7:35 PM

Details