Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350990 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 GOODVETS OF LAKEWOOD RANCH — 6562 University Pkwy STE 100, Sarasota FL, 34240-9051

Feb 10, 2026 → Feb 19, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 19)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 2.7d
Coordinators 6.7d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.7 days
Coordinators
6.7 days
Over SLA
Billing
2.2 days
Over SLA
Created: Feb 10, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
7.2 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567062
Maintenance
Closed
Travel Zone 2 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Galina Rogacheva
Owner
Shelby Robinson
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350990 (current) Invoiced
Preventive Maintenance • Yves Dessin
Created: Feb 10, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Awaiting Parts - Customer
2.7d
Assigned
0.4d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Closed
2.9d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 AJinerson - Sent email back to Galina confirming we will schedule for 2/19 between 10am-11am arrival per their request.

Asking for below:

POC: Galina Rogacheva

Arrival instructions:

Parts location:


2/16/26 AJinerson - Received email back from Galina confirming tech visit for 2/19 but requesting arrival closer to 10am-11am.


2/16/26 AJinerson - Sent email to POC Galina offering tech visit on Thursday, 2/19 with eta between 9am-11am.


2/16/26 AJinerson - Called site to schedule tech visit now that we have ETA on parts. Spoke with Nikki, but Galina was not in yet today. She said to email Galina directly at: 

galina.rogacheva@goodvets.com 

POC: Galina (Gala for short).


2/16/26 AJinerson - Parts ETA to site 2/17.



2/13/26 AJinerson -


No ETA yet as of 5PM EST


2/13/2026jsells

Ship To Name: Goodvets of Lakewood Ranch Ship To Address: 6562 University Pkwy STE 100 Ship To City/State: Sarasota, FL 34240-9051 Waybill (Tracking #): 1ZE444250370165645 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 13-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-11015-00 SERIAL #: DESCRIPTION: KIT, EXTENDED PERIODIC MAINTENANCE


2/11/26 AJinerson - Called customer to inform them we will follow up to schedule tech visit once we have ETA on parts that are shipping out. Left VM regarding this. 


02/10/2026 SRobinson- Sent email to lakewoodranch@goodvets.com with WO# and advising a coordinator will be reaching out to schedule.

🔧 Work Performed
pm completed and passed returned back to service
🔍 Technician Findings
arrived at site met with doctor
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Feb 10, 12:26 PM
Case Number: 00567062
Subject: Maintenance
Status: Closed
📋
Work Order Created Feb 10, 5:45 PM
Work Order: WO-01350990
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Feb 10, 5:52 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Status: Assigned Feb 11, 1:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Feb 13, 4:43 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 3h
⏳ 1.9 business days
👷
▶
2 Technician Assigned Feb 16, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 16h
📅
▶
2 Dispatch Scheduled Feb 16, 12:26 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 3h 20m
⏳ 4.0 business days
⏱️
5x Labor Added Feb 19, 10:37 AM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 44
✔️
Status: Completed by Yves Dessin Feb 19, 11:49 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 20, 8:11 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 8h
⏳ 1.5 business days
🏁
Status: Closed by Yves Dessin Feb 23, 8:50 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Nancy Suarez Feb 23, 5:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8h 57m
📨
▶
2 Status: Invoice Pending Feb 24, 2:09 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254780

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

📞
Case 00567062
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
Feb 19, 10:00 AM
Created
Feb 10, 5:45 PM
Invoice #
SM-254780

Work Details (5)

Name Type Status Qty Amount Date
WL-03111820 Labor Open 1 $0.00 Feb 19, 10:37 AM
WL-03111821 Labor Open 2 $240.00 Feb 19, 10:37 AM
WL-03111822 Labor Open 1 $0.00 Feb 19, 10:37 AM
WL-03111823 Travel Open 44 $110.00 Feb 19, 10:37 AM
WL-03111824 Travel Open 44 $0.00 Feb 19, 10:37 AM

Details