Travel Zone 2
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
2/16/26 AJinerson - Sent email back to Galina confirming we will schedule for 2/19 between 10am-11am arrival per their request.
Asking for below:
POC: Galina Rogacheva
Arrival instructions:
Parts location:
2/16/26 AJinerson - Received email back from Galina confirming tech visit for 2/19 but requesting arrival closer to 10am-11am.
2/16/26 AJinerson - Sent email to POC Galina offering tech visit on Thursday, 2/19 with eta between 9am-11am.
2/16/26 AJinerson - Called site to schedule tech visit now that we have ETA on parts. Spoke with Nikki, but Galina was not in yet today. She said to email Galina directly at:
galina.rogacheva@goodvets.com
POC: Galina (Gala for short).
2/16/26 AJinerson - Parts ETA to site 2/17.
2/13/26 AJinerson -
No ETA yet as of 5PM EST
2/13/2026jsells
Ship To Name: Goodvets of Lakewood Ranch
Ship To Address: 6562 University Pkwy STE 100
Ship To City/State: Sarasota, FL 34240-9051
Waybill (Tracking #): 1ZE444250370165645
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11015-00 SERIAL #: DESCRIPTION: KIT, EXTENDED PERIODIC MAINTENANCE
2/11/26 AJinerson - Called customer to inform them we will follow up to schedule tech visit once we have ETA on parts that are shipping out. Left VM regarding this.
02/10/2026 SRobinson- Sent email to lakewoodranch@goodvets.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
pm completed and passed
returned back to service
🔍Technician Findings
arrived at site
met with doctor
⚠️Problem Description
Travel Zone 2
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the
proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed
checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📧
Email:Re: EMSAR Service Request - Goodvets of Lakewood Ranch - 6562 University Pkwy STE 100 Sarasota, FL 34240 - WO-01350990
Completed Feb 16, 2026
From: Galina.Rogacheva@goodvets.com
To: abby.jinerson@emsar.com
I will be on site on this date/time.
Galina Rogacheva, MBA, CVT, BS
Lakewood Ranch Hospital Operations Manager
E:) galina.rogacheva@goodvets.com <mailto:william.luce@goodvets.com>
W:) Goodvets <https://protect.checkpoint.com/v2/r01/___https://goodvets.com/locations/sarasota/palmetto___.YzJ1OmVtc2FyMTpjOm86OTMxMzEyMGEwNTc4ZTU0MzMxOTk3ZTBjMWE5MWU0ZmU6NzpjODE3OjUyN2FjNDBhODE4ODJhNmI3ZDgwMDEyZDJmYmJjOGIwYTQ4NzI4ZTEwY2EwOWVkZW
📧
Email:Re: EMSAR Service Request - Goodvets of Lakewood Ranch - 6562 University Pkwy STE 100 Sarasota, FL 34240 - WO-01350990
Completed Feb 16, 2026
From: Galina.Rogacheva@goodvets.com
To: abby.jinerson@emsar.com
Good morning.
Thank you for reaching out. Could we aim for the technician to come out closer to 10 or 11 am?
Thank you
Sent from my T-Mobile 5G Device
Get Outlook for Android <https://protect.checkpoint.com/v2/r01/___https://aka.ms/AAb9ysg___.YzJ1OmVtc2FyMTpjOm86ZGI3YTRjY2EwYjRkMjJiMjBhM2U5NThhYzIzMmM5N2U6Nzo5M2I1OjNhZTExZWZhZjQxMTA4NWJjODNhNjgyYmE1YTYxOGQxZGIzY2I2MGE5NjE3ODE5M2VmZGQ3YWE4YzA3Y2VmNGM6aDpUOkY>
📧
Email:EMSAR Service Request - Goodvets of Lakewood Ranch - 6562 University Pkwy STE 100 Sarasota, FL 34240 - WO-01350990
Completed Feb 16, 2026
From: abby.jinerson@emsar.com
To: galina.rogacheva@goodvets.com
Good morning, Galina,
I’m following up to schedule our technician’s visit for the preventative maintenance service on the Midmark Dental Unit at the below location.
Goodvets of Lakewood Ranch - 6562 University Pkwy STE 100 Sarasota, FL 34240
We are showing that the parts from Midmark for this service are expected to be delivered on-site tomorrow, 2/17 by the end of day.
We currently have our te
📋
Outbound to +18137231188
Completed Feb 16, 2026
2/16/26 AJinerson - Called site to schedule tech visit now that we have ETA on parts. Spoke with Nikki, but Galina was not in yet today. She said to email Galina directly at:
galina.rogacheva@goodvets.com
📋
Outbound to +18137231188
Completed Feb 11, 2026
2/11/26 AJinerson - Called customer to inform them we will follow up to schedule tech visit once we have ETA on parts that are shipping out. Left VM regarding this.
📧
Email: Midmark Dental Delivery Unit PM - WO-01350990
Completed Feb 10, 2026
To: lakewoodranch@goodvets.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Dental Delivery Unit PM - WO-01350990
Body:
Hello,
I am reaching out to you today to let you know that we have received the request for preventative maintenance your Dental Delivery Unit (SN V2701595) and a work order has been created. That work order number is WO-01350990, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this sched
📞
Call
Completed Feb 10, 2026
02/10/2026 SRobinson- Sent email to lakewoodranch@goodvets.com with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01350990 - Preventive Maintenance - AH9000 (Series) Mobile Delivery Unit - Sarasota - GOODVETS OF LAKEWOOD RANCH
Feb 19, 2026 10:00am – 12:00pm
Work Order: WO-01350990
Account: MIDMARK
Customer Case Number: SR 1536782
Location: GOODVETS OF LAKEWOOD RANCH
Address: 6562 University Pkwy STE 100, Sarasota, FL 34240-9051
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2701595
Contact Name: Galina Rogacheva
📅
🚗 Travel Time - WO
Feb 19, 2026 8:30am – 10:00am
Work Order: WO-01350990
Account: MIDMARK
Customer Case Number: SR 1536782
Location: GOODVETS OF LAKEWOOD RANCH
Address: 6562 University Pkwy STE 100, Sarasota, FL 34240-9051
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2701595
Contact Name: Galina Rogacheva
PDF
00567062 SRA
Feb 10, 2026
UNKNOWN
00567062 SRA
Feb 19, 2026
UNKNOWN
IMG_1129
Feb 19, 2026
UNKNOWN
005-00013-00_AA2 AH9000 PM Checklist
Feb 23, 2026
PDF
00567062 SRA (2).pdf_pm
Feb 23, 2026
PDF
005-00013-00_AA2 AH9000 PM Checklist (2).pdf2_19
Feb 23, 2026
Timeline
📞
Case Linked Feb 10, 12:26 PM
Case Number:00567062
Subject:Maintenance
Status:Closed
📋
Work Order Created Feb 10, 5:45 PM
Work Order:WO-01350990
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonFeb 10, 5:52 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Status: Assigned Feb 11, 1:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Yves Dessin
⏳3.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 13, 4:43 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2d 3h
⏳0.9 business days
👷
▶
2
Technician Assigned Feb 16, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 16h
📅
▶
2
Dispatch Scheduled Feb 16, 12:26 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:3h 20m
⏳3.0 business days
⏱️
5x Labor Added Feb 19, 10:37 AM
Type:Labor, Travel
Status:Open
Qty:1, 2, 44
✔️
Status: Completed by Yves DessinFeb 19, 11:49 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 23h, 0m
⏳2.0 business days
✏️
Status: WO Correction Needed by Nancy SuarezFeb 20, 8:11 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 8h
⏳1.5 business days
🏁
Status: Closed by Yves DessinFeb 23, 8:50 AM
From:WO Correction Needed
To:Closed
Duration in Previous:2d 12h
📄
Status: Ready to Bill by Nancy SuarezFeb 23, 5:47 PM
From:Closed
To:Ready to Bill
Duration in Previous:8h 57m
📨
▶
2
Status: Invoice Pending Feb 24, 2:09 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254780
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)