Travel Zone 1
PROBLEM SUMMARY
NWD No base function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/12 KSmith -- Scheduled for 2/16 per Denene's request. 11am-1pm
2/12 KSmith -- Left VM and sent email to schedule for tomorrow (DH)
2/11 KSmith -- Sent email to schedule for 2/17
02/10/2026 SRobinson- Sent email to denene.pitre@stonybrookmedicine.edu with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
2/16, dhope, connected foot control, tested for operation, all checked good,
🔍Technician Findings
2/16 dhope, found foot control disconnected from chair,
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD No base function
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:RE: Stony Brook Medicine -- Midmark Repair -- WO-01350992
Completed Feb 12, 2026
From: Denene.Pitre@stonybrookmedicine.edu
To: ksmith@emsar.com
This is the first time you received an email from this sender (Denene.Pitre@stonybrookmedicine.edu). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hello Kourtney,
Would Monday, February 16th or Tuesday February 17th work for someone to come out for the re
📧
Email: Re: Stony Brook Medicine -- Midmark Repair -- WO-01350992
Completed Feb 12, 2026
To: denene.pitre@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Re: Stony Brook Medicine -- Midmark Repair -- WO-01350992
Body:
Hi Denene,
We received a request from Midmark to repair your chair with no base function.
Would tomorrow work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers l
📋
Outbound to +16314447568
Completed Feb 12, 2026
Left VM and sent email to schedule for tomorrow
📧
Email: Stony Brook Medicine -- Midmark Repair -- WO-01350992
Completed Feb 11, 2026
To: denene.pitre@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Stony Brook Medicine -- Midmark Repair -- WO-01350992
Body:
Hi Denene,
We received a request from Midmark to repair your chair with no base function.
Would Tuesday work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal
To: denene.pitre@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Midmark Exam / Procedure Chair Repair - WO-01350992
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your Exam / Procedure Chair (SN V2202006) and a work order has been created. That work order number is WO-01350992, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this schedule
📞
Call
Completed Feb 10, 2026
02/10/2026 SRobinson- Sent email to denene.pitre@stonybrookmedicine.edu with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01350992 - Repair - 200 (Series) Tables and Chairs - Lake Grove - Stony Brook Medicine
Feb 16, 2026 12:30pm – 1:30pm
Work Order: WO-01350992
Account: MIDMARK
Customer Case Number: SR 1535692
Location: Stony Brook Medicine
Address: 4 Smith Haven Mall Ste 202, Lake Grove, NY 11755
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2202006
Contact Name: Denene Pitre
Contact Phone: 16314447568
Co