3/4/26 DPatton - emailed invoice through Outlook (fixed mileage on PDF)
2/24 KSmith -- Rescheduled for 3/2 with Bill. Anytime in the afternoon, on WO-01351005.
2/24 KSmith -- FSE is still snowed in. Sent email to reschedule for 3/2
2/12 KSmith -- Scheduled for 2/24 with Bill. 9-11am
2/12 KSmith -- Bill requested a Tues/Thurs. Provided 2/24 for scheduling and am awaiting response
2/12 KSmith -- Sent email to schedule for 2/20
Please schedule with WO-01351006.
🔧Work Performed
Waited for customer about half an hour to arrive.
confirmed the need for wheel replacement. Replaced wheels. During maintenance I noticed the Piston track needed replacement. Bill verbally approved piston replacement and will confirm via written as well.
🔍Technician Findings
Waited for customer about half an hour to arrive.
confirmed the need for wheel replacement. Replaced wheels. During maintenance I noticed the Piston track needed replacement. Bill verbally approved piston replacement and will confirm via written as well.
⚠️Problem Description
Q-00032442
Repair, two wheels that needs replaced
Model 59-T EZ-Glide 06031664
Parts needed
2ea 1901493 https://www.ebiotrack.com/workorder.php?wo=71569
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:Re: Denville Fire Department -- EMS Repair/PM -- WO-01351005
Completed Feb 24, 2026
From: billkeating47@verizon.net
To: ksmith@emsar.com
Thanks Kourtney, have a good day! Bill
On Tuesday, February 24, 2026 at 03:19:47 PM EST, Kourtney Smith <ksmith@emsar.com> wrote:
Not a problem! I have it on the schedule for Monday, March 2nd, arrival between 1-3pm.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www.emsar.com <https:
📧
Email:Re: Denville Fire Department -- EMS Repair/PM -- WO-01351005
Completed Feb 24, 2026
From: billkeating47@verizon.net
To: ksmith@emsar.com
Hi Kourtney, would it be possible to do after noon time on March 2, if possible? Thanks!
On Tuesday, February 24, 2026 at 12:34:20 PM EST, Kourtney Smith <ksmith@emsar.com> wrote:
Hi Bill,
I sorry I was just informed the technician won’t be able to make it today. He was still snowed in this morning and was hoping they would get their street cleared by noon to head out and start working but they still haven’t made it down
📧
Email:Re: Denville Fire Department -- EMS Repair/PM -- WO-01351005
Completed Feb 12, 2026
From: billkeating47@verizon.net
To: ksmith@emsar.com
Hi Kourtney, that's fine. Thank you! Bill
On Thursday, February 12, 2026 at 11:55:49 AM EST, Kourtney Smith <ksmith@emsar.com> wrote:
Not a problem. Our next available Tues/Thurs is Tuesday, February 24th.
Would that date work?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323-6728 EXT 238
ksmith@emsar.com <mailto:ksmith@emsar.com> .
www.ems
📧
Email:Re: Denville Fire Department -- EMS Repair/PM -- WO-01351005
Completed Feb 12, 2026
From: billkeating47@verizon.net
To: ksmith@emsar.com
Hi Kourtney, would you have any Tuesdays or Thursdays available? I already had some things scheduled for that Friday. Thanks! Bill
On Thursday, February 12, 2026 at 09:58:02 AM EST, Kourtney Smith <ksmith@emsar.com> wrote:
Good Morning Bill,
We received the request for service on your units for a repair and preventative maintenance.
Would Friday, February 20th work for the technician to come onsite and service the unit?
BEST
📧
Email: Denville Fire Department -- EMS Repair/PM -- WO-01351005
Completed Feb 12, 2026
To: billkeating47@verizon.net
CC:
BCC:
Attachment: --none--
Subject: Denville Fire Department -- EMS Repair/PM -- WO-01351005
Body:
Good Morning Bill,
We received the request for service on your units for a repair and preventative maintenance.
Would Friday, February 20th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer
📅
WO-01351005 - Repair - Model 59-T EZ-Glide - Denville - Denville Fire Department
Mar 2, 2026 12:30pm – 2:30pm
Work Order: WO-01351005
Account: DENVILLE FIRE DEPARTMENT
Customer Case Number:
Location: Denville Fire Department
Address: 2 Indian Rd., Denville, NJ 07834
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 06031664
Contact Name: Bill Keating
Contact Phone: 201-919-4086
Contact Email: bill
Case #00566892 – EMS L2 Review
Status: Closed | Priority: High
Q-00032442
Repair, two wheels that needs replaced
Model 59-T EZ-Glide 06031664
Parts needed
2ea 1901493
PM on three Model 59-T EZ-Glide
💬Case Comment
Internal Mar 2, 2026 1:14pm
Verbal approval given by Bill Keating
Timeline
📞
Case Linked Feb 10, 8:57 AM
Case Number:00566892
Subject:EMS L2 Review
Status:Closed
📋
▶
2
Work Order Created Feb 11, 8:25 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:4m
📦
▶
2
Parts Requested Feb 11, 8:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:6m
📅
Status: Ready for Scheduling by Brittany DavisFeb 11, 10:59 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 23m
👷
▶
2
Technician Assigned Feb 11, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:15m
🔩
2x Parts Added Feb 11, 2:41 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 12, 3:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-24T14:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 18, 8:50 AM
Scheduled For:2026-02-24T14:30:00.000+0000
⚠️5.0 business days
🔄
Status: Reschedule by Kourtney SmithFeb 24, 12:34 PM
From:Scheduled
To:Reschedule
Duration in Previous:11d 21h
🗓️
▶
2
Status: Scheduled Feb 24, 3:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T19:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 27, 8:38 AM
Scheduled For:2026-03-02T17:30:00.000+0000
⏳2.0 business days
🔩
▶
2
5x Parts Added Mar 2, 5:45 PM
5x Parts Added → Status: Completed
✔️
Status: Completed by David Trost
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 2h, 0m
⏳3.8 business days
📄
▶
2
Status: Ready to Bill Mar 5, 12:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨87.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number:SM-255686
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)