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WO-01351006 ↗ ServiceMax

DENVILLE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Denville Fire Department — 2 Indian Rd., Denville NJ, 07834

Feb 11, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 12 biz days
🕐 Clock stopped: Invoiced (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 11, 2026 Invoiced: Mar 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0
Feb 11 → Feb 12 Assigned ▶ Running 1 1
Feb 12 → Feb 24 Scheduled ▶ Running 7 8
Feb 24 → Feb 24 Reschedule ▶ Running 0 8
Feb 24 → Mar 2 Scheduled ▶ Running 4 12
Dispatch 0.0d
Coordinators 14.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.6 days
Over SLA
Billing
0.0 days
Created: Feb 11, 2026 Due: Feb 27, 2026 Completed: Mar 2, 2026 (2 days late)
📅
12.8 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567326
eBiotrack - New Inspection Created
Closed
Q-00032442 PM on three Model 59-T EZ-Glide https://www.ebiotrack.com/inspection.php?iid=33028
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bill Keating
Owner
Sherry Reich
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351006 (current) Invoiced
Preventive Maintenance • David Trost
Created: Feb 11, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
11.9d / 2.0d SLA
Reschedule
0.3d / 2.0d SLA
04-Scheduled
0.0d
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/26 lcoonrod

follow up in case 00573877


2/24 KSmith -- Rescheduled for 3/2 with Bill. Anytime in the afternoon, on WO-01351005.

2/24 KSmith -- FSE is still snowed in. Sent email to reschedule for 3/2

2/12 KSmith -- Scheduled for 2/24 with Bill on WO-01351005

2/12 KSmith -- Bill requested a Tues/Thurs. Provided 2/24 for scheduling and am awaiting response

2/12 KSmith -- Sent email to schedule for 2/20 on WO-01351005

Please schedule with WO-01351005.

2/11/26 SReich - Originated from case 00566892.

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06013991 - Asset ID: 13390375 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06020537 - Asset ID: 13390373 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06031664 - Asset ID: 13390374
🔍 Technician Findings
Performed a\\nd completed preventative maintenance procedures on this 3 59-t chairs. Units pass functional testing and have been returned to the service. Creating follow-up for upper flip handle locks. Suggested to customer to have these installed for convenience as well as some safety concerns
⚠️ Problem Description
Q-00032442 PM on three Model 59-T EZ-Glide One SN is Model 59-T EZ-Glide 06031664 https://www.ebiotrack.com/inspection.php?iid=33028

Timeline

📞
▶
2 Case Linked Feb 11, 8:23 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351006
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Sherry Reich Feb 11, 8:31 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Feb 11, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 44m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 12, 3:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-24T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 18, 8:50 AM
Scheduled For: 2026-02-24T14:30:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Kourtney Smith Feb 24, 12:34 PM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 21h
🗓️
▶
2 Status: Scheduled Feb 24, 3:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 27, 8:38 AM
Scheduled For: 2026-03-02T17:30:00.000+0000
⏳ 2.0 business days
✔️
▶
3 Status: Completed Mar 2, 6:03 PM
Status: Completed → 5x Labor Added → Status: 04-Scheduled
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 3, 0.5
📋
Status: 04-Scheduled by Ben Saur
From: Reschedule
To: 04-Scheduled
Duration in Previous: 1m
🏁
Status: Closed by Ben Saur Mar 2, 6:10 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 5m
⏳ 3.7 business days
📄
▶
3 Status: Ready to Bill Mar 5, 12:39 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 106.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255686

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00567326
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
David Trost
Scheduled
N/A
Created
Feb 11, 8:26 AM
Invoice #
SM-255686

Work Details (5)

Name Type Status Qty Amount Date
WL-03126842 Labor Open 0.25 $0.00 Mar 2, 6:04 PM
WL-03126843 Travel Open 3 $0.00 Mar 2, 6:04 PM
WL-03126844 Labor Open 0.5 $82.00 Mar 2, 6:04 PM
WL-03126845 Labor Open 0.5 $82.00 Mar 2, 6:04 PM
WL-03126846 Labor Open 0.5 $82.00 Mar 2, 6:04 PM

Details