Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351007 ↗ ServiceMax

CenterWell (Humana) • Virtual Tech - Field Repair • P3

📍 CenterWell - Las Vegas #06066 — 2601 N Tenaya Way, Las Vegas NV, 89128

Feb 11, 2026 → Jul 1, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (67 biz days late)
Active: 70 biz days
Paused: 27 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jul 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 17, 2026
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 6 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 6 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 25 → Mar 4, 2026
5 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 4 → Mar 13, 2026
7 business days (counted)
Running total: 13 of 3 biz days used
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 17, 2026
2 business days (counted)
Running total: 15 of 3 biz days used
▶ Clock Running
Status: Completed
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 15 of 3 biz days used
▶ Clock Running
Status: Incomplete
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 15 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 17 → Mar 25, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 25 → Apr 3, 2026
7 business days (counted)
Running total: 22 of 3 biz days used
14d
▶ Clock Running
Status: Assigned
Apr 3 → Apr 23, 2026
14 business days (counted)
Running total: 36 of 3 biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 29, 2026
4 business days (counted)
Running total: 40 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 40 of 3 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Apr 29 → May 13, 2026
10 business days (not counted)
▶ Clock Running
Status: Reschedule
May 13 → May 20, 2026
5 business days (counted)
Running total: 45 of 3 biz days used
▶ Clock Running
Status: Entered
May 20 → May 20, 2026
0 business days (counted)
Running total: 45 of 3 biz days used
▶ Clock Running
Status: Assigned
May 20 → May 29, 2026
6 business days (counted)
Running total: 51 of 3 biz days used
▶ Clock Running
Status: Scheduled
May 29 → Jun 9, 2026
7 business days (counted)
Running total: 58 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 10, 2026
1 business day (counted)
Running total: 59 of 3 biz days used
▶ Clock Running
Status: Completed
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 59 of 3 biz days used
▶ Clock Running
Status: Closed
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 59 of 3 biz days used
▶ Clock Running
Status: Incomplete
Jun 10 → Jun 15, 2026
3 business days (counted)
Running total: 62 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 15 → Jun 18, 2026
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 18 → Jun 29, 2026
6 business days (counted)
Running total: 68 of 3 biz days used
▶ Clock Running
Status: Assigned
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 68 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jun 29 → Jul 1, 2026
2 business days (counted)
Running total: 70 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 70 of 3 biz days used
Created: Feb 11, 2026 Completed: Jul 1, 2026
Business Days Used 70 / 3
0 3d budget +67d over
Show SLA Clock Detail (32 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 3
Feb 11 → Feb 17 Awaiting Parts ⏸ Paused 3 —
Feb 17 → Feb 19 Reschedule ▶ Running 2 2 / 3
Feb 19 → Feb 19 Assigned ▶ Running 0 2 / 3
Feb 19 → Feb 24 Scheduled ▶ Running 3 5 / 3
Feb 24 → Feb 25 Tech On Site ▶ Running 1 6 / 3
Feb 25 → Feb 25 Incomplete ▶ Running 0 6 / 3
Feb 25 → Feb 25 Completed ▶ Running 0 6 / 3
Feb 25 → Mar 4 Awaiting Parts ⏸ Paused 5 —
Mar 4 → Mar 13 Reschedule ▶ Running 7 13 / 3
Mar 13 → Mar 17 Scheduled ▶ Running 2 15 / 3
Mar 17 → Mar 17 Completed ▶ Running 0 15 / 3
Mar 17 → Mar 17 Incomplete ▶ Running 0 15 / 3
Mar 17 → Mar 25 Awaiting Parts ⏸ Paused 6 —
Mar 25 → Apr 3 Reschedule ▶ Running 7 22 / 3
Apr 3 → Apr 23 Assigned ▶ Running 14 36 / 3
Apr 23 → Apr 29 Scheduled ▶ Running 4 40 / 3
Apr 29 → Apr 29 Tech On Site ▶ Running 0 40 / 3
Apr 29 → May 13 Awaiting Parts ⏸ Paused 10 —
May 13 → May 20 Reschedule ▶ Running 5 45 / 3
May 20 → May 20 Entered ▶ Running 0 45 / 3
May 20 → May 29 Assigned ▶ Running 6 51 / 3
May 29 → Jun 9 Scheduled ▶ Running 7 58 / 3
Jun 9 → Jun 10 Tech On Site ▶ Running 1 59 / 3
Jun 10 → Jun 10 Completed ▶ Running 0 59 / 3
Jun 10 → Jun 10 Closed ▶ Running 0 59 / 3
Jun 10 → Jun 15 Incomplete ▶ Running 3 62 / 3
Jun 15 → Jun 18 Awaiting Parts ⏸ Paused 3 —
Jun 18 → Jun 29 Reschedule ▶ Running 6 68 / 3
Jun 29 → Jun 29 Assigned ▶ Running 0 68 / 3
Jun 29 → Jul 1 Scheduled ▶ Running 2 70 / 3
Jul 1 → Jul 1 Tech On Site ▶ Running 0 70 / 3
Dispatch 0.0d
Material Management 30.6d
Coordinators 72.1d
Field Work 3.8d
Incomplete 6.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
30.6 days
Over SLA
Coordinators
72.1 days
Over SLA
Field Work
3.8 days
Over SLA
Incomplete (excluded from total)
6.0 days
Billing
0.0 days
Created: Feb 11, 2026 Due: Jun 26, 2026 Completed: Jul 2, 2026 (5 days late)
📅
98.3 days Total Age
⏱️
14.7d in Assigned Longest Stage
🔄
32 transitions Status Changes
⚠️
70.0d over Total Delay
📦
6 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (5 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Omar Serrano — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 24, 2026
Visit 2 Mar 16, 2026
Visit 3 Apr 29, 2026
Visit 4 Jun 9, 2026
Visit 5 Jun 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567079
L2 review HCP
Closed
the hydraulic spring not locking, in the exam table back asset # 6199938 BREWER COMPANY - 5701
Priority
High
Origin
Phone
Reason
New Case
Contact
Val Muirhead
Owner
Virtual Tech
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351007 (current) Invoiced
Virtual Tech - Field Repair • Omar Serrano
Created: Feb 11, 2026 • Closed: Jul 1, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 14.7 days stuck in "Assigned"
⏱️
Total Delay 70.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
30.6d / 3.0d SLA
Reschedule
30.8d / 2.0d SLA
Assigned
21.5d / 0.5d SLA
Scheduled
19.9d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Incomplete
6.0d
Tech On Site
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6-26 Mburris CB from POC Val to set appt 

6-26 Mburris called Lm on Vmail for Val to set appt 


6/24/26 RBerry- LM with Val Muirhead to schedule for 6/30/26 with arrival time between 2-4PM. Found contact on previous WO. See logged call on WO-01388682


6/24/26 Rberry- Attempted to email Evan Befus and received error that this email has previously bounced.


6/24/26 RBerry- Spoke with NWillick in POD call regarding HCP work in Las Vegas, NV. Per techs sup send Omar Serrano the week of 6/29/26.


6/24/26 SReich - Per an email on case 00607908: The part was delivered yesterday for bed#8. 


6/19/26 Rberry- Updated due date based on parts. Removed delay code.



6/15/2026 Sramen - removed serviced and closed timestamps incorrectly serviced/closed due to not following correct follow up process.

6/15 - emailed image to brewer for part number

5-29 Mburris set with Val 6-9 1:30pm

5/29/26 RBerry- Updated due date based on parts. WO was released to ASC on 5/13/26. Updated delay code to ASC related due to lack of communication to customer.


05/15/2026 SRobinson -Per Val, "The parts have arrived for table 8 repair."

**Travel charge for 4/29 is billed on WO 1370095**


CONFIRMED

6-29 MbPOC to set 4pm 6-30urris Vmail from Val 

04/23/2026 LHill-rec'd email from Val-Awesome. Thank you for coordinating . No special requirements, just share that I'll be the point of contact and my cell phone is also below.  

See logged email.


04/23/2026 LHill-sent email to Val-I have this scheduled for 04/29 with tech arrival between 1PM-3PM. Are there any special requirements when tech comes onsite?

See logged email.


04/22/2026 LHill-rec'd email from Val-Perfect. We will see you then.

See logged email.


04/22/2026 LHill-sent email to Val-We currently have availability on 4/29/2026 with an arrival window between 1PM-3PM. Please let us know if this works for you, or if another date or time would be more convenient.

See logged email.


04/22/2026 LHill-LM at 725) 308-4289 trying to schedule tech visit for repair.


04/22/2026 LHill-sent chatter to Nicholas WillickThis goes to WO-01351007 in Las Vegas. I wanted to make sure this was a for sure thing before I offer 04/28. Do you know if Tyler is going next ?


04/17/2026 LHill-LM at (725) 308-4289 for Val Muirhead. LM advising him we are in the process of getting a tech to that area and will will back to schedule at a later date.


3/13/26 RBerry- Updated due date based on parts. Updated delay code to ASC related due to gap in contact.


3/13/26 RBerry- Spoke with Val Muirhead, scheduled for 3/16/26 with arrival time between 11AM-1PM. Val states she will have the parts in her office and will give them to the tech when he arrives onsite.


3/13/26 RBerry- LM with Val Muirhead to schedule. 


2-19 Mburris called site set for 2-23 11am Val

2/18/26 RBerry- Updated due date based on parts. Removed delay code.

🔧 Work Performed
6/30 (oser) had to wait to for room to become available as patient and provider inside room. Once room became free i was then allowed into room and given parts sent for repair. began by powering off chair and removing bottom back cover. Removed switch as it would need to be installed into new back cover. Once installed test chair and no further issues found. 6-9-26-mbrac-replaced back actuator with parts sent out. I didnt see a new back panel piece that badly needs replaced. has one been ordered? i did not see it in listed ordered parts 04-29 JM: Replaced gas spring in Room 2. Room 8 has the wrong gas spring, it needs an actuator and back panel both are broken. Setting up for parts. Upon inspection, the hydraulic gas spring was found to be structurally compromised (bent), preventing the locking mechanism from engaging. The component is non-functional and requires replacement. 3/17/2026 Per the client's request, we have rescheduled the service visit to ensure both units are addressed simultaneously.
🔍 Technician Findings
SN(10)447118(21)6 Upon inspection, the hydraulic gas spring was found to be structurally compromised (bent), preventing the locking mechanism from engaging. The component is non-functional and requires replacement.
⚠️ Problem Description
the hydraulic spring not locking, in the exam table back asset # 6199938 BREWER COMPANY - 5701 https://www.ebiotrack.com/workorder.php?wo=71570

Timeline

📞
Case Linked Feb 10, 12:52 PM
Case Number: 00567079
Subject: L2 review HCP
Status: Closed
📋
▶
3 Work Order Created Feb 11, 8:30 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090112
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⏳ 4.0 business days
💵
▶
2 Expenses Added Feb 17, 4:19 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 7h
⏳ 3.0 business days
👷
▶
2 Status: Assigned Feb 19, 3:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michael Russell
🗓️
▶
2 Status: Scheduled Feb 19, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-23T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 23, 10:36 AM
Scheduled For: 2026-02-24T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Russell Feb 24, 4:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
▶
2 3x Labor Added Feb 24, 9:12 PM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Michael Russell
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 5h 8m, 0m
📦
▶
2 Parts Requested Feb 25, 10:35 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 13h 21m
⚠️ 6.0 business days
💵
▶
2 Expenses Added Mar 4, 9:25 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 22h
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Mar 13, 5:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Reschedule
To: Scheduled
Duration in Previous: 9d 6h
⏳ 2.2 business days
⏱️
▶
2 3x Labor Added Mar 17, 2:14 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 3d 9h, 0m
📦
▶
2 Parts Requested Mar 17, 12:45 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 10h 29m
⚠️ 7.0 business days
🔩
▶
2 2x Parts Added Mar 25, 10:36 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 21h
⚠️ 8.0 business days
👷
▶
2 Status: Assigned Apr 3, 2:12 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michah Brackett
🚨 14.0 business days
👷
Technician Assigned by Laura Hill Apr 22, 2:50 PM
Technician: a0hVU0000005Ih3YAE, Jason Morris
🗓️
▶
2 Status: Scheduled Apr 23, 9:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-04-29T20:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jason Morris Apr 29, 3:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
▶
3 3x Labor Added Apr 29, 5:37 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00095426
Status: Closed
📦
Status: Awaiting Parts by Jason Morris
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 58m
📦
Parts Requested Apr 30, 2:52 PM
Order: 00095489
Status: Closed
⏳ 3.0 business days
🔩
2x Parts Added May 4, 8:16 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added May 13, 10:15 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 16h
⚠️ 6.0 business days
🆕
▶
2 Status: Entered May 20, 2:18 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michah Brackett
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled May 29, 6:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-06-09T20:30:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Jun 2, 10:59 AM
Scheduled For: 2026-06-09T22:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Michah Brackett Jun 9, 6:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 23h
✔️
Status: Completed by Michah Brackett Jun 9, 9:32 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 17m
🚗
Travel Added Jun 10, 9:42 AM
Type: Travel
Status: Open
Qty: 25
🏁
Status: Closed by Michah Brackett Jun 10, 9:48 AM
From: Completed, Closed
To: Closed, Incomplete
Duration in Previous: 12h 15m, 0m
⏱️
3x Labor Added Jun 10, 10:50 AM
Type: Labor
Status: Open
Qty: 0.5, 1.5
⏳ 4.0 business days
📦
▶
2 Parts Requested Jun 15, 4:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 5d 6h
⏳ 3.9 business days
🔩
▶
2 2x Parts Added Jun 18, 4:30 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 23h
⚠️ 6.9 business days
👷
▶
2 Technician Assigned Jun 29, 3:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 10d 23h
🗓️
▶
2 Status: Scheduled Jun 29, 3:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-06-30T23:00:00.000+0000
⏳ 2.1 business days
🔧
Status: Tech On Site by Omar Serrano Jul 1, 12:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 9h
✔️
Status: Completed by Omar Serrano Jul 1, 2:28 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 32m
⏱️
Labor Added Jul 1, 10:18 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Omar Serrano Jul 1, 10:31 PM
From: Completed
To: Closed
Duration in Previous: 20h 3m
⏳ 4.2 business days
📄
▶
2 Status: Ready to Bill Jul 8, 5:34 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 1m
💰
▶
2 Status: Invoiced Jul 8, 5:41 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266841

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Awaiting Parts
Duration: 6.9 business days (threshold: 3.0 business days)
Exceeded by 3.9 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 14.7 business days (threshold: 4.0 business hours)
Exceeded by 14.2 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 10.3 business days (threshold: 3.0 business days)
Exceeded by 7.3 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Awaiting Parts
Duration: 3.4 business days (threshold: 3.0 business days)
Exceeded by 3.3 business hours
Reschedule
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00567079
Closed
📦
Parts Order 00090112
Closed
📦
Parts Order 00091040
Closed
📦
Parts Order 00092613
Closed
📦
Parts Order 00095426
Closed
📦
Parts Order 00095489
Closed
📦
Parts Order 00097868
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Omar Serrano
Scheduled
Jun 30, 7:00 PM
Created
Feb 11, 8:30 AM
Invoice #
SM-266841

Work Details (24)

Name Type Status Qty Amount Date
WL-03108985 Expenses Open 1 $0.00 Feb 17, 4:19 PM
WL-03118703 Labor Open 1 $0.00 Feb 24, 9:12 PM
WL-03118704 Labor Open 1 $0.00 Feb 24, 9:12 PM
WL-03118705 Travel Open 15 - Feb 24, 9:12 PM
WL-03129284 Expenses Open 1 $0.00 Mar 4, 9:25 AM
WL-03146830 Labor Open 1 $0.00 Mar 17, 2:14 AM
WL-03146831 Labor Open 0.5 $59.50 Mar 17, 2:14 AM
WL-03146832 Travel Open 30 - Mar 17, 2:14 AM
WL-03158425 Parts Open 1 $160.65 Mar 25, 10:36 AM
WL-03158426 Expenses Open 1 $17.44 Mar 25, 10:36 AM
WL-03207996 Labor Open 0.75 $89.25 Apr 29, 5:37 PM
WL-03207997 Labor Open 1.5 $178.50 Apr 29, 5:37 PM
WL-03207998 Travel Open 15 - Apr 29, 5:37 PM
WL-03213241 Parts Open 1 $14.07 May 4, 8:16 AM
WL-03213242 Expenses Open 1 $36.84 May 4, 8:16 AM
WL-03224484 Parts Open 1 $323.87 May 13, 10:15 AM
WL-03224485 Expenses Open 1 $0.00 May 13, 10:15 AM
WL-03254900 Travel Open 25 - Jun 10, 9:42 AM
WL-03255001 Labor Open 0.5 $0.00 Jun 10, 10:50 AM
WL-03255002 Labor Open 1.5 $178.50 Jun 10, 10:50 AM
WL-03255003 Labor Open 0.5 $0.00 Jun 10, 10:50 AM
WL-03265868 Parts Open 1 $217.74 Jun 18, 4:30 PM
WL-03265869 Expenses Open 1 $0.00 Jun 18, 4:30 PM
WL-03281574 Labor Open 1 $119.00 Jul 1, 10:18 PM

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