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← WO Overview

WO-01351009 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Synergy Women’s Health Care — 2525 NW Lovejoy St, Ste 300, Portland OR, 97210-2864

Feb 11, 2026 → Feb 17, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 11 → Feb 12, 2026
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Feb 11, 2026 Completed: Feb 17, 2026
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 4
Feb 11 → Feb 12 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 12 → Feb 16 Ready for Scheduling ▶ Running 1 1 / 4
Feb 16 → Feb 17 Scheduled ▶ Running 1 2 / 4
Feb 17 → Feb 17 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 3.2d
Field Work 1.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
3.2 days
Over SLA
Field Work
1.0 days
Billing
1.0 days
Over SLA
Created: Feb 11, 2026 Due: Feb 18, 2026 Completed: Feb 18, 2026 (on time)
📅
4.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567148
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email anne@synergypdx.com PROBLEM SUMMARY WD / Product has no function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Anne Husk
Owner
Leona Coonrod
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351009 (current) Invoiced
Repair • Jason Morris
Created: Feb 11, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02-17 JMorris: Parts sent that are not in database (already messaged Keith F.):

002-10884-00 M11-05x Display Assembly

S006-00909 Return Label


2-16 Mburris called site set 2-17 w/ Carl

2/12 KHardison: Updated due date.

1ZE444250171084458

1 of 2 Piece Shipment

Scheduled Delivery

Today, February 12 by 10:30 A.M.

LINE NO: 1.1 QTY: 1 ITEM: 002-10884-00 SERIAL #: DESCRIPTION: M11-05X DISPLAY ASSEMBLY LINE NO: 2.1 QTY: 1 ITEM: 002-10865-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11-05X CONTROL PCB ASSY LINE NO: 4.1 QTY: 1 ITEM: 002-10909-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X CONNECTIVITY MODULE LINE NO: 7.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259048073177 DESCRIPTION: ARS LABEL, ST RT 47 WEST

2/11/26 lcoonrod

location not open yet. Left VM with WO # and that someone will be contacting them to set up the tech appt.

🔧 Work Performed
Replaced display assembly. Replaced the connectivity module. Replaced the control PCB assembly. Switched the micro USB on the display assembly. Ran test
🔍 Technician Findings
Screen blank upon arrival, needs to replace controller board, connectivity module, display assembly at the same time - Per Midmark.
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email anne@synergypdx.com PROBLEM SUMMARY WD / Product has no function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 10, 2:17 PM
Case Number: 00567148
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 11, 8:37 AM
Work Order Created → 7x Parts Added → Status: Ready for Scheduling
🔩
7x Parts Added
Type: Parts
Status: Open
Qty: -1
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 11, 10:13 AM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 32m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 12, 11:19 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 1h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 3:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-17T20:30:00.000+0000
🔧
Status: Tech On Site by Jason Morris Feb 17, 1:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 21m
⏱️
▶
2 4x Labor Added Feb 17, 5:23 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site
To: Completed
Duration in Previous: 3h 37m
⏱️
▶
2 Labor Added Feb 17, 9:48 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 4h 23m
⏳ 3.3 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 6:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 1.6 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:46 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254709

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00567148
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Feb 17, 3:30 PM
Created
Feb 11, 8:37 AM
Invoice #
SM-254709

Work Details (12)

Name Type Status Qty Amount Date
WL-03100567 Parts Open -1 $0.00 Feb 11, 8:37 AM
WL-03100568 Parts Open -1 $0.00 Feb 11, 8:37 AM
WL-03100569 Parts Open 1 $0.00 Feb 11, 8:37 AM
WL-03100570 Parts Open 1 $0.00 Feb 11, 8:37 AM
WL-03100571 Parts Open 1 $0.00 Feb 11, 8:37 AM
WL-03100572 Parts Open 1 $0.00 Feb 11, 8:37 AM
WL-03100573 Parts Open -1 $0.00 Feb 11, 8:37 AM
WL-03109133 Labor Open 2.25 $0.00 Feb 17, 5:23 PM
WL-03109134 Labor Open 2.75 $302.50 Feb 17, 5:23 PM
WL-03109135 Travel Open 51 $110.00 Feb 17, 5:23 PM
WL-03109136 Travel Open 51 $0.00 Feb 17, 5:23 PM
WL-03109669 Labor Open 2 $0.00 Feb 17, 9:48 PM

Details