Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351010 ↗ ServiceMax

Oak Street Health • Repair • P3

📍 Oak Street Health - Hammond, IN — 5818 Columbia Ave, Hammond IN, 46320

Feb 11, 2026 → Feb 11, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 17, 2026
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Feb 11, 2026 Completed: Feb 11, 2026
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 3
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 3
Dispatch 0.0d
Billing 9.9d
✓ SLA Met
Dispatch
0.0 days
Billing
9.9 days
Over SLA
Created: Feb 11, 2026 Due: Feb 16, 2026 Completed: Feb 11, 2026 (5 days early)
📅
0.0 days Total Age
⏱️
9.9d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567329
WO-01351008
Closed
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
N/A
Owner
Wendy Argueta
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351010 (current) Invoiced
Repair • Virtual Tech
Created: Feb 11, 2026 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 9.9 days stuck in "Ready to Bill"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
9.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
shipped hotswap AED to location
🔍 Technician Findings
shipped hotswap AED to location
⚠️ Problem Description
https://www.ebiotrack.com/workorder.php?wo=71572

Timeline

📞
▶
5 Case Linked Feb 11, 8:40 AM
Case Linked → Work Order Created → Labor Added → Technician Assigned → Status: Assigned
📋
Work Order Created
Work Order: WO-01351010
Type: Repair
Priority: P3
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.7
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 11:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
🚨 10.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 1h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days

🔗 Related Artifacts

📞
Case 00567329
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 11, 8:41 AM
Invoice #
SM-255246

Work Details (1)

Name Type Status Qty Amount Date
WL-03100579 Labor Open 0.7 $91.93 Feb 11, 8:42 AM

Details