Travel Zone 2
Dispatch Type Repair Email jhwang@expercarehealth.com
PROBLEM SUMMARY
WD 074A-081C
ADDITIONAL NOTES
Parts shipping via UPS Next Day Air. The Service Company Tech must return the defective or unused part(s) using the return
label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/12 MOwens Called and spoke to Joe. Scheduled the visit for first available opening for the tech on Tues. 2/17 with arrival between 10-am. Joe said that is fine for him.
2/12 MOwens Called to speak to Joe Hwang. He did not answer and I could not leave a vm.
2/12 KHardison - Joe called to notify us that he has his parts and would like to schedule.
2/12/2026jsells
Ship To Name: ExperCARE
Ship To Address: 1199 Highway 31 NW Ste F
Ship To City/State: Hartselle, AL 35640-4469
Waybill (Tracking #): 1ZE444250171069742
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 11-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10879-01 SERIAL #: DESCRIPTION: M9-05X DOOR GASKET KIT
LINE NO: 2.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V
LINE NO: 4.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259048020330 DESCRIPTION: ARS LABEL, ST RT 47 WEST
2/11/26 AJinerson - Confirmed w/ ASC to assign to nearest tech to cover.
2/11/26 AJinerson - Called customer to let them know we are awaiting parts/tracking information and will follow up once we have ETA to schedule. Call went straight to VM and no VM set up yet.
2/11/26 AJinerson - Chatter to ASC/Tech sup to see if closest Midmark tech available to cover this as he is 1 hour 30 mins 1-way.
2/11/26 lcoonrod
went to VM, VM has not been set up. Will send email.
🔧Work Performed
I removed old door gasket and air manifold and replaced them with new ones sent to the customer. I ran a cycle through and cycle ran through with no issues. I ran a second cycle through with a pouch inside and cycle ran through with no issues.
🔍Technician Findings
I arrived on site to change out the air valve manifold and the door gasket.
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair Email jhwang@expercarehealth.com
PROBLEM SUMMARY
WD 074A-081C
ADDITIONAL NOTES
Parts shipping via UPS Next Day Air. The Service Company Tech must return the defective or unused part(s) using the return
label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Called and spoke to Joe. Scheduled the visit for first available opening for the tech on Tues. 2/17 with arrival between 10-am. Joe said that is fine for him.
📋
Outbound to +12569759878
Completed Feb 12, 2026
Called to speak to Joe Hwang. He did not answer and I could not leave a vm.
📋
Inbound from +12569653010
Completed Feb 12, 2026
Joe called to notify
📋
Outbound to +12569759878
Completed Feb 11, 2026
2/11/26 AJinerson - Called customer to let them know we are awaiting parts/tracking information and will follow up once we have ETA to schedule. Call went straight to VM and no VM set up yet.
📋
Outbound to +12569759878
Completed Feb 11, 2026
went to VM, VM has not been set up. Will send email.
Feb 11, 2026 9:51am
@Melissa Owens @Matthew Bateman We just received this Midmark repair in Hartselle, AL for a Zone 2 tech. Mike Swingle is the closest tech at 1 hour 30 mins 1-way. Midmark is shipping parts for this, so unsure what the actual SLA will be at this time, but will he be available to take this? CC @Mark Franks