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WO-01351013 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Sutter Health-Turlock — 599 E Valpico Rd, Tracy CA, 95376

Feb 11, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 11 → Feb 12, 2026
1 business day (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Feb 11, 2026 Completed: Feb 23, 2026
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 4
Feb 11 → Feb 12 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 12 → Feb 17 Ready for Scheduling ▶ Running 2 2 / 4
Feb 17 → Feb 23 Scheduled ▶ Running 4 6 / 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 6 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 7.2d
Field Work 1.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
7.2 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Feb 11, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
8.2 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567158
Repair
Closed
Zone 2 WD No function Unit is located in Urgent Care RM 9 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you
Priority
Standard
Origin
Web
Reason
New Case
Contact
Robert Aguilera
Owner
Jessica Sells
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351013 (current) Invoiced
Repair • Justin Armas
Created: Feb 11, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 RBerry- Updated due date based on parts. Removed delay code.


2-17 Mburris called spoke w/ Robert Aguilera and set for 2-23 10am

2-17 Mburris

Expected delivery on

Wednesday, February 18, 2026

In Transit

ups package # 1ZE444250371097753

02/12/2026 EMartin

Order No: 754789


Customer PO No: SR1533312


Customer: Midmark No Charge


Service Request NO: 1533312


  


Ship To Name: Sutter Medical Foundation


Ship To Address: 1700 Coffee Rd    


Ship To City/State: Modesto, CA 95355-2869


Waybill (Tracking #): 1ZE444250371097753


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 12-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10083-01 SERIAL #: DESCRIPTION: KIT, 225/627 MAIN PC BOARD

🔧 Work Performed
Part was not on site, had to wait an hour for Bio med to bring part Installed new board
🔍 Technician Findings
No function
⚠️ Problem Description
Zone 2 WD No function Unit is located in Urgent Care RM 9 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Feb 10, 2:40 PM
Case Number: 00567158
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 11, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 11, 10:09 AM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Erin Martin Feb 12, 5:16 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 7h
⏳ 2.8 business days
📅
▶
2 Dispatch Scheduled Feb 17, 12:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 18h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Justin Armas Feb 23, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
✔️
Status: Completed by Justin Armas Feb 23, 2:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 42m
⏱️
▶
2 3x Labor Added Feb 23, 8:38 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 6h 27m
⏳ 2.4 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 2:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Feb 26, 11:28 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 28, 10:15 AM
Invoice Number: SM-254967

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📞
Case 00567158
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
Feb 23, 1:00 PM
Created
Feb 11, 8:57 AM
Invoice #
SM-254967

Work Details (3)

Name Type Status Qty Amount Date
WL-03116960 Labor Open 1.5 $0.00 Feb 23, 8:38 PM
WL-03116961 Labor Open 2 $220.00 Feb 23, 8:38 PM
WL-03116962 Travel Open 85 $110.00 Feb 23, 8:38 PM

Details