2/23 KKelch scheduled per logged email from Mariam
2/23 KKelch sent Mariam an email for scheduling
2/17 KKelch called Mariam to schedule for 4/1 between 9 and 11 am. Left VM.
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
39 pieces
https://www.ebiotrack.com/inspection.php?iid=33020
📧
Email:Re: EMSAR Request for service at CareNow Urgent Care - Memorial Drive
Completed Feb 23, 2026
From: Mariam.Ahmad@hcahealthcare.com
To: kaitlyn.kelch@emsar.com, Ilda.Arauz@hcahealthcare.com
This should be good. I am CCing the CM of this location Ilda for any further questions. Mariam Ahmad, MHAM 832-573-5619 From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Monday, February 23, 2026 10:39 AMTo: Ahmad Mariam <Mariam.Ahmad@hcahealthcare.com>Subject: {EXTERNAL} EMSAR Request for service at CareNow Urgent Care - Memorial Drive CAUTION! This email originated from outside of our organizat
📧
Email: EMSAR Request for service at CareNow Urgent Care - Memorial Drive
Completed Feb 23, 2026
To: mariam.ahmad@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow Urgent Care - Memorial Drive
Body:
Hi Mariam Ahmad,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow Urgent Care - Memorial Drive. This inspection is due in April, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 4/1 with an ar
📞
Call
Completed Feb 17, 2026
2/17 KKelch called Mariam to schedule for 4/1 between 9 and 11 am. Left VM.
📅
WO-01351018 - Inspection - DD: 04/30/2026 - Houston - CareNow Urgent Care - Memorial Drive
Apr 1, 2026 10:00am – 2:00pm
Work Order: WO-01351018
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow Urgent Care - Memorial Drive
Address: 14045 Memorial Dr., Houston, TX 77079
Manufacturer:
Model #:
Serial #:
Contact Name: Mariam Ahmad
Contact Phone: 832-573-5619
Contact Email: mariam.ahmad@hcahealthcare.c
Timeline
📞
Case Linked Feb 11, 6:00 AM
Case Number:00567304
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 11, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 11, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 55m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 3:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-04-01T14:00:00.000+0000
🚨28.0 business days
⏱️
3x Labor Added Apr 1, 9:19 AM
Type:Labor, Travel
Status:Open
Qty:1, 10
🔧
Status: Tech On Site by Arturo DiazApr 1, 9:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:36d 17h
⏱️
2x Labor Added Apr 1, 11:27 AM
Type:Labor
Status:Open
Qty:2, 0.5
🚗
▶
2
Status: Tech Off Site Apr 1, 8:58 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:2m
📄
▶
2
Status: Ready to Bill Apr 2, 2:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Apr 6, 3:39 PM
Invoice Number:SM-258174
Bottlenecks
Assigned
Duration: 7.9 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business days
Scheduled
Duration: 27.5 business days (threshold: 2.0 business days)
Exceeded by 25.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)