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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351019 ↗ ServiceMax

MIDMARK • Repair • P4

📍 World of Animals — 2621 Philmont Ave, Huntingdon Valley PA, 19006

Feb 11, 2026 → Feb 17, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Feb 11, 2026 Completed: Feb 18, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0 / 4
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 0 / 4
Feb 11 → Feb 11 Assigned ▶ Running 0 0 / 4
Feb 11 → Feb 17 Scheduled ▶ Running 3 3 / 4
Feb 17 → Feb 18 Tech On Site ▶ Running 1 4 / 4
Dispatch 0.0d
Coordinators 4.2d
Field Work 1.1d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.1 days
Over SLA
Created: Feb 11, 2026 Due: Feb 17, 2026 Completed: Feb 18, 2026 (on time)
📅
4.6 days Total Age
⏱️
3.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567180
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email samantha.maminski@wofainc.com PROBLEM SUMMARY WD table top not stable ADDITIONAL NOTES Have tech call in when they arrive. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Sam Maminski
Owner
Leona Coonrod
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351019 (current) Invoiced
Repair • Chris Galasso
Created: Feb 11, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.6 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11 MOwens Sam called back and the repair visit is scheduled for next Tues. between 3 -5pm.

2/11 MOwens Called to speak to Sam Maminski. But she was not in the office right now. Left a msg for her to call back.

2/11/26 lcoonrod

Advised Sam of the WO # and that someone will be reaching out to them to set up the appt.

🔧 Work Performed
SPOKE TO MIDMARK - SHAWN RESEAT SCALE MOUNT BOLTS TO CORRECTLY SEAT; TESTED GOOD; RETURN SPRING FORCE OK WITH NO GAS SPRING DAMPENING OBSERVED; TWO LAG BOLTS IN SINGLE STUD TESTED TO 185 POUNDS WITH NO CONCERNS FROM TECH
🔍 Technician Findings
BOLT LOOSE ON ONE SCALE MOUNT; RETURN SPRING FORCE CONCERN; HIGH CENTER WALL MOUNT STURDINESS CONCERN
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email samantha.maminski@wofainc.com PROBLEM SUMMARY WD table top not stable ADDITIONAL NOTES Have tech call in when they arrive. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Peninsula (series) Folding Lift Table (MN: 101-5640-31, 101-5640-37, 110-3310-10, 110-3310-21)

Timeline

📞
Case Linked Feb 10, 3:05 PM
Case Number: 00567180
Subject: Repair
Status: Closed
📋
2 Work Order Created Feb 11, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
2 Technician Assigned Feb 11, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 30m
🗓️
2 Status: Scheduled Feb 11, 2:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-17T20:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 17, 3:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
3 5x Labor Added Feb 17, 11:32 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 8h 26m
🏁
Status: Closed by Chris Galasso
From: Completed
To: Closed
Duration in Previous: 1m
3.1 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 5:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
1.8 business days
📨
2 Status: Invoice Pending Feb 23, 4:48 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254710

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

📞
Case 00567180
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Feb 17, 3:00 PM
Created
Feb 11, 9:12 AM
Invoice #
SM-254710

Work Details (5)

Name Type Status Qty Amount Date
WL-03109815 Labor Open 0.66666666666667 $0.00 Feb 17, 11:32 PM
WL-03109816 Labor Open 1 $110.00 Feb 17, 11:32 PM
WL-03109817 Labor Open 1 $0.00 Feb 17, 11:32 PM
WL-03109818 Travel Open 7 $110.00 Feb 17, 11:32 PM
WL-03109819 Travel Open 25 $0.00 Feb 17, 11:32 PM

Details