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WO-01351020 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 Brandon Urgent Care Clinic Location — 10943 Causeway Blvd, Brandon FL, 33511

Feb 11, 2026 → Apr 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (37 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Apr 13, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 15, 2026
2 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 44 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 22, 2026
5 business days (counted)
Running total: 49 of ? biz days used
Created: Feb 11, 2026 Completed: Apr 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 11 → Feb 11 Created ▶ Running 0 0
Feb 11 → Apr 13 Ready for Scheduling ▶ Running 42 42
Apr 13 → Apr 13 Assigned ▶ Running 0 42
Apr 13 → Apr 15 Scheduled ▶ Running 2 44
Apr 15 → Apr 15 Entered ▶ Running 0 44
Apr 15 → Apr 15 Ready for Scheduling ▶ Running 0 44
Apr 15 → Apr 15 Assigned ▶ Running 0 44
Apr 15 → Apr 22 Scheduled ▶ Running 5 49
Dispatch 0.0d
Coordinators 52.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.0 days
Over SLA
Created: Feb 11, 2026 Due: Apr 30, 2026 Completed: Apr 22, 2026 (8 days early)
📅
50.0 days Total Age
⏱️
43.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567305
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 75 pieces https://www.ebiotrack.com/inspection.php?iid=33021
Priority
High
Origin
Email
Reason
New Case
Contact
Melanie Boddie
Owner
Sherry Reich
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01351020 (current) Invoiced
Inspection • Yves Dessin
Created: Feb 11, 2026 • Closed: Apr 22, 2026
Completed with significant delays
Invoiced • 184 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
43.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/15/26 AJinerson - Reassigning tech but keeping original scheduled date/time. Original tech will be out week of 4/20-4/24 and we are traveling other HCP tech into area to assist w/ coverage.

4/13/26 AJinerson - Received call back from POC Melanie at (863) 327-2005. Confirmed scheduling for Weds. 4/22 between 10am-12pm arrival as this is their less busy day. 

POC on-site: Melanie

Arrival instructions: None and no special requirements for this facility. 

Confirmed address. 


4/13/26 AJinerson - Called site to schedule tech visit. Confirmed this is the correct number/POC for this location, but POC Melanie was in a meeting. Staff took my name/number to have Melanie call us back to schedule. 

🔧 Work Performed
Inspected and calibration verified 51 devices All 51 devices passed Returned back to service
🔍 Technician Findings
Arrived at site
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 75 pieces https://www.ebiotrack.com/inspection.php?iid=33021

Timeline

📞
Case Linked Feb 11, 6:00 AM
Case Number: 00567305
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 11, 9:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 43.0 business days
👷
▶
2 Technician Assigned Apr 13, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 60d 23h
🗓️
▶
2 Status: Scheduled Apr 13, 10:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-22T14:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Apr 15, 8:50 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000JjEICQA3, Yves Dessin
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-22T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 21, 4:43 PM
Scheduled For: 2026-04-22T14:30:00.000+0000
⏱️
▶
2 5x Labor Added Apr 22, 3:30 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 6h, 0m
📄
Status: Ready to Bill by Diane Patton Apr 23, 12:15 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 41m, 0m
🚨 56.0 business days
🧾
Invoice Created Jul 14, 9:56 AM
Invoice Number: SM-259924

Bottlenecks

Ready for Scheduling
Duration: 43.0 business days (threshold: 1.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00567305
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Apr 22, 10:30 AM
Created
Feb 11, 9:12 AM
Invoice #
SM-259924

Work Details (5)

Name Type Status Qty Amount Date
WL-03196235 Labor Open 0.5 $0.00 Apr 22, 3:30 PM
WL-03196236 Labor Open 5 $997.80 Apr 22, 3:30 PM
WL-03196237 Labor Open 1.5 $0.00 Apr 22, 3:30 PM
WL-03196238 Travel Open 60 - Apr 22, 3:30 PM
WL-03196239 Travel Open 10 - Apr 22, 3:30 PM

Details