Zone 2
WD display is flashing temp and menu
Secondary Contact: Elizabeth - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 1. Thank you!
per teams from Melissa Owens, location advised they have the last part. putting WO in RFS.
2/27 MOwens Called and spoke to Cassidy and told her the part from Midmark will deliver on Mon. 3/2. She will have the part ready for when the tech returns back onsite. Scheduled the return visit for Tues. 3/3 with arrival between 1-2pm.
2/27/2026jsells
Ship To Name: Chambersburg Animal Hospital
Ship To Address: 1340 Lincoln Way E
Ship To City/State: CHAMBERSBURG, PA 17202
Waybill (Tracking #): 1ZE444250171401711
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 27-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 029-10089-00 SERIAL #: DESCRIPTION: ASSY, BASE PLATE, QC3-01
2/12 MOwens Cassidy called back and the visit is scheduled for next Mon. 2/16 with arrival after 3pm.
2/12 Called to speak to Cassidy. Left a vm for her or Elizabeth to call back to schedule the visit.
2/11 MOwens Called to speak to Cassidy Kenepp. She was not working today. Receptionist said to call back on 2/12 to schedule the repair visit.
2/11/2026jsells
left a voicemail with the work order number and let them know someone would be calling to schedule
🔧Work Performed
Removed base plate. Checked main temp sensor. 108.9 ohms. Checked base temp sensor. 109.4 ohms. Called Midmark. Checked main board points. .564 and .427. Needs new Base plate assembly 029-10089-00
Replaced main board checked all connectors for proper connection. tested unit didn't pass the test. Spoke with Midmark technician Andrue
and troubleshoot determinate unit need display touch # 015-10565-00
PCB Kit # 002-10166-00
Replaced parts: Membrane switch 015-10565-00
Kit, PCB, Front Panel 002-10166-00.
🔍Technician Findings
Check in with manager. Ultrasonic will not adjust temperature.
Checked in with staff regarding ultrasonic will not adjusting temperature.
Checked in with staff regarding ultrasonic will not adjusting temperature.
⚠️Problem Description
Zone 2
WD display is flashing temp and menu
Secondary Contact: Elizabeth - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 1. Thank you!
Cassandra Craft called in and said she received the additional part from Midmark. Scheduled the return visit for 3/11 from 5-6pm.
📋
Outbound to +17172644712
Completed Feb 27, 2026
Called and spoke to Cassidy and told her the part from Midmark will deliver on Mon. 3/2. She will have the part ready for when the tech returns back onsite. Scheduled the return visit for Tues. 3/3 with arrival between 1-2pm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: chambersburg@nva.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351021Location: Chambersburg Animal HospitalAddress: 1340 Lincoln Way E Chambersburg, PA 17202Device: QuickClean (Series) Ultrasonic Cleaner 083187Problem Description: Zone 2
WD display
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: chambersburg@nva.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351021Location: Chambersburg Animal HospitalAddress: 1340 Lincoln Way E Chambersburg, PA 17202Device: QuickClean (Series) Ultrasonic Cleaner 083187Problem Description: Zone 2
WD display
📋
Inbound from +17172644712
Completed Feb 12, 2026
Cassidy called back and the visit is scheduled for next Mon. 2/16 with arrival after 3pm.
📋
Outbound to +17172644712
Completed Feb 12, 2026
Called to speak to Cassidy. Left a vm for her or Elizabeth to call back to schedule the visit.
📋
Outbound to +17172644712
Completed Feb 11, 2026
Called to speak to Cassidy Kenepp. She was not working today. Receptionist said to call back on 2/12 to schedule the repair visit.
📋
Outbound to +17172644712
Completed Feb 11, 2026
left a voicemail with the work order number and let them know someone would be calling to schedule
Work Order: WO-01351021
Account: MIDMARK
Customer Case Number: SR 1536972
Location: Chambersburg Animal Hospital
Address: 1340 Lincoln Way E, Chambersburg, PA 17202
Manufacturer: Midmark Corp
Model #: QuickClean (Series) Ultrasonic Cleaner
Serial #: 083187
Contact Name: Cassidy Kenepp
Conta
PDF
00567172 SRA
Feb 11, 2026
JPG
1351021 SRA 1
Feb 16, 2026
JPG
1351021 SRA 2
Feb 16, 2026
JPG
custumer signature chambersburg
Mar 3, 2026
JPG
SRA 1
Mar 11, 2026
JPG
SRA 2
Mar 11, 2026
Timeline
📞
Case Linked Feb 10, 2:53 PM
Case Number:00567172
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 11, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 11, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 30m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 12, 2:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-16T21:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Philip KrogstadFeb 16, 3:43 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 1h
⏱️
3x Labor Added Feb 16, 5:03 PM
Type:Labor, Travel
Status:Open
Qty:3.5, 1.5, 177
📦
▶
2
Parts Requested Feb 16, 5:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Philip Krogstad
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 25m
🚗
▶
2
2x Travel Added Feb 16, 7:34 PM
2x Travel Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⚠️8.0 business days
🔩
Parts Added Feb 26, 3:22 PM
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica SellsFeb 27, 2:12 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:10d 21h
👷
▶
2
Status: Assigned Feb 27, 2:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Pero Popovic
🗓️
▶
2
Status: Scheduled Feb 27, 3:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-03T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Pero PopovicMar 3, 1:18 PM