Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (39 biz days early)
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 11, 2026
Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0
Feb 11 → Feb 13
On Hold
▶ Running
2
2
Feb 13 → Feb 13
Assigned
▶ Running
0
2
Holding (excluded from total)
Billing Over SLA
Created: Feb 11, 2026
Due: Apr 10, 2026
Completed: Feb 13, 2026 (56 days early)
⏱️
9.0d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00567241
Oak Street Health - 48 Hour - 144041: New Work Order Assigned
Closed
Work Order #144041
Work Order Description:
Urinalysis instrument is missing the roller for the printer and no longer prints results.
🚨
Primary Delay
9.0 days stuck in "Ready to Bill"
⏱️
Total Delay
8.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
9.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
2-11 Reached out to find out part # and see if OEM with cover via warranty. Can not source printer door email sent to POC to confirm serial # to move forward.
🔍
Technician Findings
Oak street sending a replacement unit.
⚠️
Problem Description
Work Order #144041
Work Order Description:
Urinalysis instrument is missing the roller for the printer and no longer prints results. https://www.ebiotrack.com/workorder.php?wo=71581
Timeline
📞
Case Number:
00567241
Subject:
Oak Street Health - 48 Hour - 144041: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
1d 23h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 3h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
12d 0h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
Bottlenecks
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03104618
Labor
Open
0.51666666666667
$91.93
Feb 13, 9:04 AM